Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 81 - 90 of 995 reviews
D
5 out of 5 stars

You always get a nice warm helpful…

You always get a nice warm helpful welcome, the rooms are always nice and welcoming, the staff are first rate.

Date of experience: July 5, 2025

ji
5 out of 5 stars

Cavendish Hotel - Exmouth

Good Afternoon fellow Alfa travellers. My wife and I arrived back last Sunday 29th June from our first Alfa holiday to Exmouth, it was wonderful. We need to give some shout outs to some really lovely people. Alfa staff over the phone have been great. The feeder coaches and main coach which was Cawthorne's and Tom our really wonderful driver who went above and beyond in his help and friendliness, I had reservations about not getting an Alfa coach but this coach would happily use again. Then for the Cavendish, food, staff and service, especially Storm who served us all our holiday were all great and a credit to the hotel. Exmouth probably exceeded our expectations and without doubt will book through Alfa to go back there. We went on the trips out and have so many photo's to share so thats to come. The people on our coach were truly lovely, smiles for each other and absoloutely friendly. Must give a shout out too to a singer one night there, Ian Boyd,made for a lovely night. This was our first coach holiday after me driving for 43 years then packing it in last year to enjoy coach and train travel. This experience was so relaxing and one to remember. Now looking forward to Tenby in September and more Alfa holidays next year. Safe journey's everyone and happy wishes for you all.

Date of experience: July 5, 2025

GH
3 out of 5 stars

Food wasn't so nice

Food wasn't so nice , the hotel needs alot of cleaning throughout and the staff were having a hard time .

Date of experience: July 5, 2025

BG
5 out of 5 stars

Excellent travel company

I had a very enjoyable holiday in the Lake District. The drivers Chris and Paul were very efficient ,friendly and informative. This firm is well organised . The price of this holiday was very reasonable. Well done Alfa travel. Brian Grey

Date of experience: July 4, 2025

RF
5 out of 5 stars

Hotel & Staff faultless

Hotel clean, meals varied & staff friendly, & faultless. Coach travel efficient & the exchange was completed orderly & any signage fine. Three seaside resorts excursions very welcome plus clean & tidy Bridlington was flat for walking plus "Land trains" for fun travel South & North Beach promenades. Location was excellent for all.

Date of experience: July 4, 2025

l
5 out of 5 stars

Everything went of well

Everything went of well, the feeder coach was on time, the changes at Burtonwood was easy. The trip up to Dunoon was comfy. The hotel we have been to before and although a little dated in bedrooms it was lovely and clean and tidy, we paid extra for the sea view, amazing. The staff were very helpful and the entertainment was very good, especially the singer called John. The food was good also and the choices were very good, we had a very nice waiter called Alex, who was friendly and helpful. The trips to Bute and Cumbrae went of well, plenty of time in each place for looking around. Thank you for a lovely holiday and we look forward to travelling with you again in December as we are of to Fort William.

Date of experience: July 4, 2025

B
5 out of 5 stars

The driver made the trip so much…better

The driver made the trip so much better. Friendly and helpful and taking us to so many different places. The hotel was spot on. Good food, good service, entertainment.clean rooms.

Date of experience: July 4, 2025

JA
5 out of 5 stars

Great experience.

Very friendly and helpful staff.very good excursions and the hotel was in a great location. Highly recommend.

Date of experience: July 4, 2025

ML
5 out of 5 stars

Bournmouth sea and train

A good holiday with good excursions The hotel was excellent the best we have stayed in so far. The coach and driver from Grayways was very good and Thomas was polite and knowledgeable . Thank you

Date of experience: July 4, 2025

ST
5 out of 5 stars

The package deal was good value for…

The package deal was good value for money hotel and food was above normal standard well done to all.

Date of experience: July 4, 2025

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