Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 101 - 110 of 995 reviews
DS
5 out of 5 stars

Absolutely fabulous holiday to Dunoon…

Absolutely fabulous holiday to Dunoon our driver Roger was great joined in the banter and was a very good driver. Trips out were well thought out and the hotel was friendly clean and comfortable. Overall very good value here’s to the next one. Well done Alfa.

Date of experience: July 1, 2025

GB
4 out of 5 stars

Mostly excellent…

Driver Paul very personable and knowledgeable about IOW Food at Hotel (Bayshore) excellent and all staff friendly and helpful. Coach comfortable with Wi-Fi

Date of experience: July 1, 2025

VW
4 out of 5 stars

Good

Enjoyable holiday

Date of experience: June 30, 2025

Y
4 out of 5 stars

Lovely hotel

Lovely hotel. Brand new coach and great driver. All tours good

Date of experience: June 30, 2025

MC
4 out of 5 stars

The company seem to have the journeys…

The company seem to have the journeys well planned. The organisation is good. The staff at the hotel were good. The hotel was a bit if a let down. The bathroom of 217 is a disgrace, The doors are filthy and have never been cleaned.

Date of experience: June 30, 2025

IG
4 out of 5 stars

The hotel on our trip The St Ives Bay Hotel needs a lot of help mainly a complete refurb a very sub standard hotel,the staff were all friendly and helpful but this could not make up for the state of t

Overall it was a good experience, but there was a mix up on our Scilly isles trip and maintenance on your coaches could be better as ours broke down.

Date of experience: June 30, 2025

MA
4 out of 5 stars

Holiday issues.

The hotel, The king Charles, was great. The staff, the cleanliness, the food the trips out (by a company called Crosskeys) all good. We did however have an issue with the Alfa transport. It was unfortunate that our driver at the transfer station had an eye infection and was deemed unsafe to drive. Instead of a replacement driver we were added to another coach going in the same direction. All of this was not a problem, the problem was zero communication with Alfa either direct to ourselves via text or to the hotel staff. We had to ask the hotel staff to ring Alfa to fi d out what was hoping on. Poor communication that tainted a good holiday.

Date of experience: June 30, 2025

MP
5 out of 5 stars

The Day exersions where Brilliant and…

The Day exersions where Brilliant and had plenty of time to explore in different places and no rush in any place we visited which made the holiday very enjoyable

Date of experience: June 30, 2025

J
5 out of 5 stars

Nice hotel,good food,nice excursions

Nice hotel,good food,nice excursions, overall a great holiday

Date of experience: June 30, 2025

MF
5 out of 5 stars

Excellent team work,planning and…

Excellent team work,planning and organisation throughout the whole holiday.

Date of experience: June 30, 2025

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