ACIS Educational Tours is a provider of educational travel opportunities designed specifically for teacher-led student groups. The company focuses on creating enriching travel experiences that empower educators to expose their students to diverse cultures and global perspectives beyond the classroom. Through a variety of customizable tour packages, ACIS aims to enhance students' learning through real-world experiences, fostering personal growth and cultural awareness.
The primary customers of ACIS are teachers, school administrators, and educational institutions seeking to organize meaningful travel experiences for their students. With dedicated program consultants and experienced tour managers, ACIS ensures that every aspect of the trip is well-planned and executed, allowing educators to focus on the educational aspects of travel. By prioritizing safety, educational value, and logistical support, ACIS Educational Tours strives to offer exceptional student travel programs.
ACIS Educational Tours has a positive customer experience.
ACIS Educational Tours receives high praise from many customers, who highlight the exceptional planning and execution of their trips. Reviewers frequently commend the knowledgeable and friendly tour guides, as well as the centrally located hotels that enhance the travel experience.
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Many express satisfaction with the well-organized itineraries, noting that their trips to destinations like Paris, Costa Rica, and Italy were memorable and enriching for students. However, some customers report issues with trip cancellations and delays in refunds, which have caused frustration. Despite these concerns, the overall sentiment remains positive, with a significant majority of travelers expressing their intent to continue using ACIS for future educational tours.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
737
100%
+0.5
● Low
4.6 / 5 overall
=
737 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.9▲ 0.5
12-month avg
4.7
All-time
4.6
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
3
Sep 24
5.0
1
Oct 24
4.5
6
Nov 24
—
0
Dec 24
5.0
1
Jan 25
5.0
1
Feb 25
—
0
Mar 25
4.2
5
Apr 25
5.0
2
May 25
—
0
Jun 25
5.0
4
Jul 25
4.9
7
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 440 positive reviews
Helpful support21%
94 mentions
Customer service17%
74 mentions
Fast & efficient7%
32 mentions
Professionalism7%
32 mentions
“I can't imagine traveling with a better company”
On “Helpful support” · Jul 14, 2025
Top complaintsof 54 negative reviews
Refund69%
37 mentions
Cancellation67%
36 mentions
Payment issues33%
18 mentions
Customer service24%
13 mentions
“When ACIS canceled the trip, they promised a full refund”
On “Refund” · Mar 29, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
My colleagues and I have used ACIS for seven trips to France (beginning in 2001). Each time, ACIS has provided an exceptional experience for our students. "In-country" guides have been knowledgeable, thoughtful, and good-humored - and importantly, they have improvised with skillful calm when needed. Similarly, the ACIS representatives who assist with trip selection and organizational procedures prior to departure have been thoroughly professional, thoughtful and patient. Quite frankly, they are just fun to chat with! From start to finish - and through two decades of partnership with my school - ACIS has never failed to deliver the culturally enriching experiences they promise in their literature. I understand that the student travel marketplace is one of intense competition. For me, there's one clear winner: ACIS.
I've had the pleasure of working with ACIS since 2013 and as a teacher/group leader, I know I have the support of this company every step of the way. 2020 would have been my sixth trip with ACIS and then Covid hit hard one month before departure. ACIS and the wonderful Jessica Ricci not only guided me through these unchartered waters but also provided flexibility, understanding, and commitment to my families who were naturally concerned about their children's safety as well as their investment. I feel ACIS exceeded expectations with modified and fair refund policies. They did not stick to the "letter" of the insurance coverage, they provided additional financial security, extended deadlines and even created new and flexible trip options for seniors.
Every few years I take a close look at the industry competitors and have never been tempted to use any other company other than ACIS. Why? From experience I know they provide flexible itinerary planning. I know that if a student traveler falls ill that ACIS is there to help arrange proper care. I know that my hotels will be in safe and centrally located areas and that students' special needs, such as dietary or medical, will be handled properly at every stop. And I know that with ACIS' help my students will have the experience of a lifetime~ and they do! I couldn't recommend ACIS more highly and look forward to many more years of happy, safe travel!
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I have been traveling with ACIS for almost 20 years now...7 successful trips so far, with the 8th coming up this summer and the 9th coming up in Summer 2022. They are a responsive, knowledgeable company with friendly and experienced guides and trip managers. Additionally, I've also traveled with a competing company, but I find ACIS to be much more concerned with making the most of travelers' time with stays IN cities rather than on the outskirts of them. This results in a more immersive experience, and isn't that the point in traveling? Cara Solle in particular has been a wonderful touchstone and contact point for me over the years. She is quick with her responses, and she makes every effort to meet my needs and the needs of my trip participants. I recommend ACIS wholeheartedly over any other educational travel company out there. Happy trails!
I have been traveling with ACIS since 2014, and I have led 6 trips to Europe. The company's motto is "Travel changes lives," and indeed it does! My life, my husband's life, the lives of our three children, and the lives of the 72 participants who have traveled with me are all so much richer because of our travels with ACIS. They take such great care to think of everything that will make you have the best trip of your life, and if you have any requests that you believe will make your trip better, all you have to do is ask! The tour guides are knowledgeable and fun, the food is delightful, the accommodations are centrally located and very nice, and the transportation is top-notch! I cannot imagine a better way to travel than traveling with ACIS!
I have worked with ACIS for five years. The most important thing you should know is that ACIS offers high quality experiences. They allowed us to customize our tour and someone was there to help us from the time we landed until our departure.
We dined at fun restaurants and had a good variety of activities during our visits.
I have been traveling with ACIS since 1999 and wouldn't travel with any other company! They are the best!
I have been traveling with ACIS since 1999 and each trip has been a spectacular journey from the planning process right through to departure and our return to the states. The representatives are extremely helpful and the tour guides are amazing! They are exceptionally knowledgeable and speak to the students, not at them. From beginning to end, I feel well taken care of, they tailor the trip to my students and their specific needs. Flights, hotels, meals are all excellent as well as the venues we go to. All of this is done at a reasonable cost. My students come back changed, "Travel Changes Lives" is exactly right! I would highly recommend ACIS!!! I look forward to getting back on a plane and traveling abroad with my students as soon as possible with ACIS!
ACIS is hands down the best in the business for educational travel. I have been traveling abroad with students since 2005 but exclusively with ACIS since 2011. They have provided my students with a top-notch experience every year. Aside from creating outstanding itineraries and/or working with group leaders to customize their own, ACIS has mastered the minor details which could be easily overlooked when organizing an educational tour for students. Establishing quality and centrally located accommodations, diversifying meals, being flexible with group sizes, and providing experienced and dedicated tour directors are all top priorities in their tour development. For example, I can always count on ACIS to put us in a centrally located hotel near the action as opposed to a cheaper hotel 30 minutes outside of the city center; I do not worry about student complaints of repetitive dinners; and I know that I can choose a catalog tour to Iceland with 25+ students or customize a tour through Mexico with 15 students. I have found ACIS to be the best value for the money spent.
ACIS also has top-of-the-line customer service. Tour consultants are readily available for your assistance. They are extremely accommodating, professional, hard-working, enthusiastic, and knowledgeable. I have never been disappointed or had difficulty resolving complications. Additionally, ACIS has been extremely accommodating to my students and their families in response to the COVID-19 travel dilemmas. I will definitely be traveling with ACIS in the future!
Funny---and interesting that all of their 5-star reviews are from this month where the company has moved all tours AGAIN to 2022 and there are some really angry people. Not angry because of moving tours to next year due to Covid, but angry because ACIS is withholding refunds of money due to parents. Their "enhanced cancelation" policy is a bunch of bs. They're not refunding me $1125 of paid-in-full tour, as my son cannot go next year. So, for all of those that have written a STELLAR review on behalf of ACIS this month (feb 2021) thanks for sticking up for your buddies at ACIS. The rest of us, struggling to even try and pay for such an extravagant trip for our children, are out a ton of money because as one ACIS rep told me on the phone "we need to pay bills too." I'm sure that PPP money you got will cover you just fine. The rest of us will figure it out from here.
ACIS is unmatched! From the planning stages all the way to our daily excursions one thing that ACIS does better than anyone else is check in with their customers. My students and I are in safe hands the entire time, and if I ever needed anything, I don't have to make a move. Tour consultants call their group leaders while we are on the trip to make sure we are happy and satisfied. I always forget about this until I see a phone being handed to me and hear, "It's for you." Every trip I've taken with students has been a wonderful, engaging, and educational experience. Leading students on an international excursion is not for the faint of heart, but ACIS provides support the entire way. No matter how big or small a question is, the tour manager will respond with professionalism and genuine care. Local guides are knowledgable and dedicated to teaching and the accommodations are clean, comfortable, and close to the sites. And, of course, the daily adventures and local, authentic food are in a tie for my favorite part of traveling. You cannot go wrong with this company.
My high school has used ACIS since the '80's. I am honored to have taken over the trip from the teacher that took me to Europe when I was a student. Throughout the years, ACIS has provided the most outstanding experiences for our students. I have compared similar trips that other companies offer and have actually used another company for a different trip, and nothing compares to ACIS. From customer service, to the tour managers, to the accommodations, to the excursions, everything ACIS does is top tier. We travel on the most convenient flights, stay at the nicest and best-located hotels, eat local and authentic cuisine, and fill our days with the most meaningful outings and connections. When something unexpected comes up during a trip, ACIS has always stepped up and made on-the-fly adjustments that made the new situation seem normal. When COVID shut down two trips in a row, ACIS made the most generous refunds possible for our travelers. After leading multiple trips with ACIS, I am certain that they will continue to exceed my expectations for years to come.
I can't say enough great things about ACIS! I have completed two successful trips with them and they were terrific in terms of planning the trip (our program manager was in constant communication and made sure that the itinerary met our precise needs) and the trip itself. ACIS tour managers are knowledgeable, expert in working with teenagers and are able to pivot on a dime when situations change. Hotels are centrally located, clean and provide a hearty breakfast. Further, the ACIS staff is professional and readily available to accommodate our needs both before and during the trip. I traveled once with another educational tour company and discovered that ACIS is far superior.
I have worked with ACIS for many many years (and have also previously traveled with other companies) and I can honestly say that ACIS is truly the best travel company out there. The support given to the group leaders is outstanding, from the earliest stages of planning a trip with fantastic Program Managers, to communications and check-ins during the tour from both your own program manager and those from offices overseas, plus follow-ups after the trip. With ACIS, your ideas and your voice really do matter, and they listen and try to accommodate whatever plans you may want to arrange for your group.
When weather delays or city strikes have ever affected plans, ACIS bends over backwards to make sure that alternative plans are activated so that your group has the best possible experience no matter what. When our return flight was affected because of a commercial airline strike, ACIS arranged for us to travel by train from Paris to London, and arranged an amazing city tour for us including theater tickets to a show of our choice and a fabulous meal at Covent Garden so that we could then fly home on a different airline from a different city without skipping a beat. When luggage was once delayed longer than usual because of major weather issues at the airport, ACIS met us with cash in hand for each of the travelers so that everyone could purchase toiletries and necessary items so that we could carry on a bit longer until our luggage caught up with us.
ACIS tours are educational in ways large and small! We have traveled to Central America, China, Russia, Australia + New Zealand and all over Europe and the UK with ACIS and each trip included a well-balanced itinerary with a trip that included really excellent hotels and restaurants that I would gladly return to if traveling to that destination again. The food is local, fresh, authentic and delicious, and mealtime becomes a cultural event. The points of interest selected on their itineraries are a combination of sites you absolutely must see plus sites you may not have been as familiar with, but are so glad you experienced!!! The tour managers make every effort to weave in stops at local markets, shops, concerts or shows that may be of interest so that you can experience more from each area you visit.
ACIS uses experienced tour managers and guides who not only know the history and culture of each destination, but who also know how to interact well with both students and adults. They are stellar additions to the ACIS team in every corner of the world we have visited, and I have repeat travelers who tell me that the ACIS tour managers and guides are one of the many reasons they continue to return. Experienced, knowledgeable guides make learning fun and fascinating, and we have never been disappointed in all the years we have traveled with this company.
We have an ACIS trip planned for Japan that was postponed because of COVID-19 travel restrictions, and I can’t wait to travel again. They have made very reasonable and flexible reservation arrangements in light of the world’s pandemic, demonstrating once again their ability to pivot and help the traveler as much as possible. It has been my continued experience that ACIS will be there for you when it counts, helping you plan for just about anything that may come up in as stress-free a manner as possible. We have had one awesome trip after another, every single time. This has not been my experience with other travel companies. You get what you pay for…and although ACIS may not be the least expensive travel company, they are truly, truly the best, and you will be SO glad you chose to travel with them!"
ACIS is a true 5-star company. I have had the pleasure to work with this company for over 25 years. The Boston Team is by far the best educational travel team. I have worked with two other companies and each one yielded a sub-par experience with so many problems and extra-hidden charges. This is never the scenario, from my experiences with ACIS, in fact, the total opposite. As a Group Leader, one does except planning and organizing, but I must say that Tom Heigham, facilitated my trip from start to finish that at times, I felt like I was a participant! Tom is the utmost professional, meticulous and ensures a smooth transition from each leg of the trip. As my last trip left prior to the pandemic last February, Tom and his team were able to defuse a dilema I was experiencing regarding an ill student. Due to my long-standing relationship with ACIS, my student was able to receive a full refund minus the initial deposit. I was extremely grateful for this gesture by ACIS. My Tour Manager in Span, Nil, was excellent and not only provided insightful recommendations for our free time, but also offered to arrange any extra activities for my students. Nil was knowledgeable and an expert in Spanish art, culture and history. I would definetly request Nil for my next trip! However, whomever I would be assigned, would be up to the exemplary standards of ACIS. I would highly recommend ACIS for a new teacher venturing out on a new trip or a returning teacher. I look forward to working with Tom and the Boston Team for my next trip in 2022.
Sincerely,
Liza Iolli
Woodward School for Girls
Quincy, MA
My first trip with ACIS was in 2019. It was during this trip that I became hooked on ACIS and would always use them as my travel company. That trip was not even with students yet, it was the Group Leaders trip to Barcelona. This company is amazing at putting together incredible experiences and giving us tools to be great group leaders. They are with you every step of the way. I would not travel with any other comapany.
Summer 2014 trip to France : We could not have dreamed up a better tour manager! Her suggested changes to our itinerary made the trip for us so memorable because not only did we get to see many more typical French villages that were lesser known to foreign tourists, but we also got to have a picnic on an authentic farm and even take advantage of the proximity of Italy by going there for a day. Our tour manager was so knowledgeable, positive, hilarious, engaging, and organized: a true diamond in the rough!
2016 trip to France: This entire trip honestly felt like a dream! We could not have asked for a better experience, and my kids learned and grew so much in just 9 days. I particularly love this itinerary because it allowed for three completely different views of France: city (Paris), mountains (Chamonix), beach (Nice). In addition, our group was elated to get to drive through Italy en route to Nice!
Feb 2019 to Quebec: This was an absolute dream trip, and I would not have changed anything about it! The kids raved about the experience, especially dog-sledding, snow tubing, and sugar shack dancing! We definitely plan to offer this exact same trip (hopefully with Tony!) every other year for our school.
Yeah so like many people I was going to France when the pandemic hit. The trip was canceled only got half of the money back. When we went to look at the insurance and contract information which was online; it could no longer be found. They closed our account before we had made a decision which means we had no access to any information including billing... we had no access to the money we payed. There first offer gave most students no money back... for a $5000 trip $1000 is not enough. I saved up my own money and I felt hurt it was all going to waste because they didn’t want to give peoples there money. They gave us low ball offers and tried to push us roll over the trip with the school. The problem was this was most students senior year and they would not be at the school anymore. I know a lot of people where excited for this trip and devastated that we could not go. But the refunds they tried giving ruined mine and my friends love for traveling. They really were not willing to work with us and made a uncertain time even more bleak. I would never travel with this company nor let anyone I know travel with them.
Beware!! Unethical refund policies for cancelled trips.
My daughter’s France trip was cancelled due to COVID. Told we could roll over to a new trip in 2021. My daughter is not comfortable traveling nor do we as her parents feel it will be safe so we cancelled. We were told $650 of the almost $4,000 paid was non refundable. We were told this was due to the many expenses they already incurred. Maybe ACIS needs to rethink their business plan or at least it seems like they are the ones that need insurance to cover these expenses they said they incurred and weren’t refunded. Instead they are keeping the money of many hard working families. Money paid for an experience our children NEVER received. So sorry I ever agreed to this trip and will NEVER consider another tour from this company for any of my children. These companies should not be allowed to practice business in this manner. Shameful.
When I signed my daughter up to go to France (in 2021) I was told that I would get a full refund as long as the trip was cancelled before 65 days prior to the departure date. With everything that has happened with the pandemic, it just isn’t feasible for my family to spend this amount of money.
Acis has responded that the cancellation fee is $350, AND it would only be a travel voucher for another date. (From the acis site- Given the uncertainties that may exist around international travel in the year ahead, we’re making an exception to our standard cancellation policies. We’ve extended our most generous cancellation/refund amounts that are usually in place until 130 days before departure all the way until 65 days before departure.“
Guess we won’t use this system again.
Please ask yourself why a bunch of recent four star reviews just happened to show up on the site all at the same time. This appears to be the result of a coordinated effort to manipulate what is being seen on the site and to push back bad reviews from those that had horrendous experiences with ACIS. Please don't be fooled.
ACIS is an amazing student travel company. We have used them for about 10 years and have never had a negative experience. They go to great lengths to make sure our students have a great experience. They are easy to work with and know how to plan a trip that holds each student's interest.
The ACIS representative that works with us (Jill) is AMAZING. She makes the trip planning (which could be an intimidating, tedious process) into something fun. In fact, I actually look forward to planning with her.
In March 2020, when we were on one of their student trips to Europe, travel was shut down and they managed the very complicated and tense situation perfectly. They juggled complex travel arrangements and connections for us and ushered us back to America quickly and safely. While doing that, they also made efforts to maintaining as much of the trip as possible so our students continued to get great experiences even as plans were being made to bring them back to the U.S.
ACIS might not be the cheapest student travel company, but you definitely get what you pay for...hotels close to the city centers (so you don't spend your precious trip hours commuting through traffic), very cool cultural experiences that are a great change of pace from all the major tourist attractions you see, and tour leaders who thoroughly know the countries you're visiting AND know how to hold a student's attention.
I can't recommend ACIS strongly enough!
ACIS Educational Tours is a provider of educational travel opportunities designed specifically for teacher-led student groups. The company focuses on creating enriching travel experiences that empower educators to expose their students to diverse cultures and global perspectives beyond the classroom. Through a variety of customizable tour packages, ACIS aims to enhance students' learning through real-world experiences, fostering personal growth and cultural awareness.
The primary customers of ACIS are teachers, school administrators, and educational institutions seeking to organize meaningful travel experiences for their students. With dedicated program consultants and experienced tour managers, ACIS ensures that every aspect of the trip is well-planned and executed, allowing educators to focus on the educational aspects of travel. By prioritizing safety, educational value, and logistical support, ACIS Educational Tours strives to offer exceptional student travel programs.
