I am very happy.
I am very happy. Excellent service.
4.8
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
247 Home Rescue is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
β¨
Based on reviews, created with AISee what reviewers are saying
Great experience
Thomas, the engineer was very friendly and knowledgeable. He offered fantastic customer service. Highly recommended
Great job
Called in advance, turned up on time, polite on arrival, left no mess. Perfect!
Unexpected Call⦠Great Result
The call initially came out of the Blue late evening as I was looking at and comparing the quote with my existing cover. The agent was able to put me at my ease by providing evidence of his authenticity. He outlined in a little more detail the main benefits and answered my questions making sure I understood
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.247homerescue.co.uk
All reviews
1,000 total β’ Write a review
Showing 131 - 140 of 996 reviews
MP
They do listen, as well as talk!
Both agents I spoke to at length were helpful, resourceful and arranged the cover I wanted.
Date of experience: July 9, 2025
TA
Please avoid at all costs
I f I could put 0 I would! Signed up for boiler cover, which includes boiler cover. They said upon sign up they would reach out to organise the boiler service. This lot did no such thing. I had to reach out to arrange and they replied with a link to book in a service. Upon clicking the link, there was zero availability for 6 months!! So i then called them up and they got one sorted for me. They then never bothered to get in contact on the day they said the boiler service would take place! I then asked to raise a compliant, but they said as they sorted out the boiler service, why would i want to complain? Pathetic service. Please avoid these lot.
Date of experience: July 9, 2025
LH
First boiler service
Arrived on time with a phonecall prior to arrival. Lee completed the boiler service and left with no problems. Easy process.
Date of experience: July 9, 2025
ML
Repeating DD application
Following the sale of my father house after he passed away I cancelled the service, paid the outstanding amount and cancelled the DD. The company have attempted to take further funds by setting up a DD 3 times since. The retentions department wont pick up the phone to resolve this and so my negative review of their customer service.
Date of experience: July 9, 2025
M
Mona
US
Very aggressive customer serviceWhat an experience talking to theβ¦
What an experience talking to the customer service . I cant even recognise the company any more. Very rude, arrogant and aggressive . After being a loyal customer for over 15 years and I find out via direct debit that the annual premium increase over 60% just over a month. We were without hot water or hearing two weeks in November last year, because 247 was waiting for the parts. I have to buy two heaters . Last month in June 2025 , after 5 pm, the entrance door did not closed. I called 247 . I was told the 3rd party will come to fix the door. My neighbour friend came around 10 pm to fix the door. Now 247 tells me there was a claim and somebody attend the property next day around midday. Very poor service, very aggressive and rude.
Date of experience: July 9, 2025
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.