Very quick reply from first sending a…
Very quick reply from first sending a request for information about a cruise. Eddie was very helpful and answered all of my questions.
4.8
Excellent
727 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Worldwide Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Excellent service
Another cruise booked through Mo and as usual, his personal attention was excellent. He always does his best to get us the best deal but when he can't compete, he's honest enough to say so. He's a credit to the company and during these times, when good service is rare, he's up there with the best.
Mo was very helpful and thorough…
Mo was very helpful and thorough looking for the best options for my holiday and travels.
This is the 4th cruise I have booked…
This is the 4th cruise I have booked through Worldwide Cruises and Eddie. Again wouldn't go anywhere else. Eddie provides an excellent service, the quote we got was clearly laid out, with all the different options. Quick with responses to emails and on your side trying to get you best best deal.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
worldwidecruises.co.uk
All reviews
727 total • Write a review
Showing 131 - 140 of 723 reviews
AB
Stevie has been outstanding
Stevie has been outstanding. I'm a first time cruiser and I was very very nervous about parting with so much money as well as getting things right with an online booking. She reassured me even when I did get things wrong and was able to sort it all out, she was brilliant
Date of experience: April 3, 2024
SF
Straight forward and hassle free…
Straight forward and hassle free booking from Australia.
Date of experience: March 22, 2024
JH
First time with worldwide, fantastic experience.
We booked through worldwide cruises for our second cruise. Jessica has been fantastic since our first enquiry. We have asked so many questions and her responses are always quick and thorough. I’m sure we haven’t finished asking questions as we don’t cruise until the end of April! Thank you Jessica for your patience and support. We will definitely book with worldwide again.
Date of experience: March 20, 2024
C
Consumer
US
I really can’t fault the service that I…
I really can’t fault the service that I have received this is my second Cruise . From the easy payment plan to the help and advice throughout was excellent. Any problems or queries Mo was just at the end of a phone call. The transfers were all very professional and prompt the hotels booked for us were stunning, and the holiday itself was fantastic. Will definitely book my third Cruise with yourselves as I know I will receive five star service thank you again for all your help.
Date of experience: March 19, 2024
D
Darren
US
Great from start to finish, even when something went wrong.
We booked a package that included a stay in Bali, a cruise and a stay in Bangkok. We thoroughly enjoyed our holiday and everything was perfectly organised and went smoothly except for one issue. We had a taxi transfer booked through from Bangkok Cruise Terminal to a hotel in the centre of Bangkok, one of 4 during our holiday. We were sent the drivers contact details by Booking.com so texted him, called him, WhatsApp'd him and called him via WhatsApp but never received any communication back. We contacted Booking.com via email chat but 2 hours later with no sign of the driver we ended up getting a taxi at a cost of £80.00. When we returned home our booking agent claimed the cost back from Booking.com (we provided conclusive evidence of our attempts at contacting the driver) but they refused. Booking.com provided evidence that the driver received our calls and that he supposedly called us, but no call came to our phone. The driver provided photos to prove he was at the terminal but they were false, showing an empty terminal with no one around when in the 2 hours we were there the place was rammed with 2500 people disembarking a ship. At no point did Booking.com believe us, they only believed their 3rd party driver and his false "evidence". Worldwide Cruises, however, reimbursed our £80.00 with no question and said they would never use Booking.com again for transfers. From our experience Booking.com take no responsibility when things go wrong so I cannot recommend them, as it's how an organisation reacts when things go wrong that count. Worldwide Cruises reacted perfectly and we'd have no issue in recommending them. 5 Stars!
Date of experience: March 12, 2024
MP
We booked a fairly last-minute cruise…
We booked a fairly last-minute cruise from Singapore to Sydney (travelling from the UK). Samuel was able to get us one of the last remaining cabins for a good price. Everything was explained to us clearly and the porcess was vey smooth. I would definitely use this service again.
Date of experience: March 3, 2024
NS
Everything I wanted to know about the…
Everything I wanted to know about the cruise I was told.
Date of experience: March 1, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.