Worldwide Parcel Services Ltd Reviews

I used WPS again because they're still very good value and they have always been reliable in the past. I send items to a family of five and their easy to use contents form for customs use is a definite selling point: up to 1000NOK of goods per person is free of tax but must be clearly listed by the people's names. The reason I removed a star is that they no longer use the same carrier from door to door, which makes delivery time slightly longer as parcels now go via the WPS warehouse.

paid 35 for express delivery - over 10 days and still not received at other end

WPS has great prices and good service and we use them whenever we have products going to Norway or France. One small fly in the ointment is that when they use UPS the UPS shipping labels do not fit on a standard 6 x 4" label printer as they have a large block of text on the page as well as the label. Otherwise, we have found the service over a number of years to be first class.

'Worldwide' introduces an extra layer in the process. Our shipment, booked through them via dpd could not be delivered to the addressee so was returned to 'worldwide' unless we paid extra fees to get it back to us. Ultimately we paid for the return and the re-sending to the addressee. When it arrived after some weeks in total the goods were damaged beyond repair despite strong commercial packaging that we use on 100's of other shipments. For us the lesson is book direct with the courier.

Delivered earlier than expected and ideal pick up location

Prompt delivery, as usual

Great service

Courier UPS taken almost over 4 weeks to delivered my parcel and no form of communication whatsoever to update client. The current tracking system not even up to date

No issues as usual

Cheapest & most efficient parcel service. Beats the Post Office on price & speed by far!

Will continue to use this company took 3 days to send my parcel to USA. Brilliant service.

Superb service. Collected at 5.30pm and delivered to destination in Norway less than 24 hours later - unbelievable.

I STRONGLY DO NOT RECOMMEND this company. If i could rate them a negative, i would. I made a booking on 14/12/2023 and paid fully for it; my package was meant to have been picked up on Monday 18/12/2023 and it wasn’t. I made calls to them and they would not answer but redirect you to send emails. I sent emails back and forth and waited till 7:30pm when they promised to be picked up on the 18th but wasn’t. They told me they are not responsible for the time UPS would pick up my parcel as they are just the brokers. Same thing happened the next day 19th and it wasn’t picked up again. I happened to speak to their customer support TERESA again via email and she was brutally unempathetic, unprofessional and rude about the whole loss they had cost me. These people are unreliable and have no sense of responsibility towards their customers. Shame on you!

Have used this company a fair few times now and they have never let me down. If I email a question, they answer very quickly which puts my mind at rest.

Great service! Being using for a while already but the new updated prices were more than double for the same package!

What made my experience great? The posters arrived at their destination!

Customer service was prompt and friendly. Delivery was very quick and professional. I am a satisfied customer. Definitely use again.

Bad customer service from UPS 27/09/23 my parcel UK-New Caledonia was picked on time from UK. I tracked the parcel to Koeln Germany, Paris CDG France, Philadelphia, Louisville, Honolulu USA till Botany in Australia then no movement for several days. 11/10/23 I enquired to UPS but no reply. WWP however answered same email very fast and was very helpful in contacting UPS on my behalf as I received an email the same day ensuring me that UPS brokers were doing their upmost to clear the parcel… however… 19/10/23 Parcel was taken back to USA (missed aircraft transfer?) and then travelled back to Botany Australia, again to get stuck for several days. In clearance? I would not know as the communication with UPS was NON-EXISTANT. No reply to my emails - just a generic thank you for your enquiry + case number which was never followed by them. It was eventually cleared on the 3/11/23 I understand that anything can happen to a parcel going through several customs but I don’t understand bad communication. I will go back to DHL even if more expensive because their communication is top. WWP is very good however, helpful and answering emails/queries very fast and appropriately.

My parcle arrived on time , and their driver's are very professional