Winn Group Reviews

Clear and confident communication. Excellent knowledge of his field. Polite. Patient with questions.

I had the pleasure of speaking with Niall McHale Today, (my first time accident non-fault) I was truly impressed by his friendly and professional demeanour. Niall went above and beyond to provide support regarding my matter, ensuring that all my questions were answered and that I felt valued as a client. His dedication to customer service really stood out, and I greatly appreciate the time he took to help me.

Spoke to Adam Ramsey tonight. He was so friendly, professional and could not do enough to support with the matter. Thank you.

Very good service

As a first time experienced a type of accident, Esther (the lady who served us through the phone) was very clear about the situation and she had explain the choices very patiently. I am very happy to say that I am very satisfied with the service.

Where to start Winn Assist and Accident Claim Helpline. My parents thought they were calling their insurance company after Googling the number only to be ringing Accident Claim Helpline and passed through to Winn Assist. Their vehicle was total loss, the vehicle is a convertible and the roof wouldn't go back up, they said it would be collected that night only for nobody to turn up. The vehicle waa collected the next day and a hire vehicle provided. The hire vehicle was collected when they went on holiday which is understandable but when they arrived home on the 17.5.25 to today 27.5.25, no hire has been provided and no offer made to settle the total loss. We have called our insurance company today, only to be told there is no claim set up on their system and when Googling the number for the insurance company, it's the the number of the Accident management company that comes up and as my parents are elderly, plus just had an accident so in a vulnerable position they just went along with everything. I called Winn Assist and was told by a Claim handler that a payment pack has been sent to the TP insurer and we would have to await reimbursement from them before we get paid out and that would be weeks or months. Plus we haven't even been told what they value the vehicle at and if we would accept the value. So my parents now have borrowed money to buy a car as they didn't have a hire car and not been paid out for theirs and if could be months until they are reimbursed and even then they may not get what the vehicle is worth as we don't know or haven't been informed of the value. Absolutely disgusting they way these companies pray on and treat vulnerable people.

Fast professional service. Prompt action and subsequent call backs, clear path and confirmed all steps.Mary Ajayi was very helpful Thanks

It was my first time experiencing this kind of thing, but thankfully Mary Ajayi took me through all the process gently and with a lot of empathy. My stress level decreased and now I feel secure and calm that I know what to expect and how this works. Thank you again for the support and great service.

Esther was really helpful and listening to whatever I have to say about the incident calmly and patiently. She was clear and precise with what she has to say. Finally directed me to the right people. Thank you

Esther helped and guided me through the process of the claim and what was going to happen next, helped at a time that can be quite stressful.

Fantastic service very very fluent and easy process. Certainly put mind at rest

Conor was very helpful on call today

Speedy and consistent help from Mary Ajayi made the interaction super! Would recommend

Great service from Esther would highly recommend Winn to anyone

First class service, very friendly lady named Esther Wheatley and so helpful when you need to sort things out. Highly recommend 👌.

It was the help I received

Esther Wheatley was very understanding didn’t rush with the conversations was patient took time to listen and was so helpful under the emotional situation I found myself in

Insurance claim made easy no messing around, clear and direct, and got sorted straight away billy o was brilliant

Takes proper time to understand your situation and work well to provide relavent assistance to your specific case. Allround helpful interaction as given by Shawni Brewis.