Very professional and polite definitely…
Very professional and polite definitely deserves a promotion and a big pay rise. Will definitely recommend your company to friends and family members.

10 months ago
So helpful and and tok a great load of worry away
10 months ago
had an excellent experience, Scott Castelow from winnsolicitors was incredibly professional, knowledgeable, and patient throughout the entire process. He was always quick to respond and explained e... See more
10 months ago
First time going through this, and the communication from Esther was great and clear, and she was very patient
10 months ago
Summer was very patient with me regarding the sensible situation that my members of family were involved.
Very professional and polite definitely deserves a promotion and a big pay rise. Will definitely recommend your company to friends and family members.
Faye Cassidy was very helpful and explained everything clearly so I fully understood the process and what happens next with regard to my motor accident claim. Thank you very much for your help
Helpful guiding through the process
All the details and information there were clear and the lady talked with me was very helpful and professional.
Representative was clear , helpful and in every way professional. Very impressed, thank you
Very helpful staff member Emma mason top service
Great talking. Nice pronunciation. I am not good in English but I understand nicely what said. Excellent
Everything was explained clearly and so far the service has been great although it is very early on in the process. A motor vehicle claim where vehicle was collected promptly and a courtesy vehicle provided.
Easy to deal with and very helpful
Francesca is very helpful kind and patient. Thank you to her I've had a straightforward and helpful call experience.
Bolu excellently explained everything that I need to understand for my claim slowly in simple English that made me comfortable to work with Winn solicitors
Esther was lovely, she was very kind and helpful. Thank you Esther.
Thank you to Scott Newton for all the help and advice on our call earlier today, very knowledgeable and informative and patient with us on the call and able to give us direct answers to all our questions. Making the process a whole lot less stressful.
Mary walked me through the process and was very friendly. Was able to start the case quickly.
Jason was very helpful and explained every aspect to me and answered all my questions. I found him very polite through out the conversation. He is a credit to your company
I had a great experience with Winn Solicitors. The claim handler was exceptionally helpful, clear, and polite, making what could have been a long and complicated legal conversation feel much shorter. Their professionalism and kindness made the entire process much more manageable. Highly recommend!
I spoke to Emma Mason this morning and she provided excellent service in making sure I was aware of what was going to happen regarding a claim I had put in. It was nerve wracking to put in my first claim but she took me through all the necessary steps to set it in motion
I has to phone about a web password. Summer was very polite and efficient and gave me all the correct details
I had an excellent experience with Winn group . Their team was professional, efficient, and incredibly thorough in handling my case. A special mention to **Mary Ajayi**, who was exceptionally kind and patient while gathering all the necessary details. Her approach made the entire process smooth and stress-free. I truly appreciate the outstanding customer service and highly recommend Marshmallow Insurance to anyone looking for a reliable and supportive insurance provider
Very helpful and pleasant to deal with
Based on analysis of 10 reviews rated 1-2 stars for Winn Group
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
“If I do not receive a satisfactory response within 14 days, I will escalate this matter to the Legal Ombudsman and co...”
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
“Would not recommend at all after having to deal with someone hitting my car and leaving the scene and it being my fir...”
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Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
Winn Group receives overwhelmingly positive feedback from customers, with many praising the helpfulness and professionalism of the staff. Reviewers consistently highlight the excellent communication and support provided throughout the claims process, noting that representatives like Scott Castelow and Esther are particularly knowledgeable and patient. Consumers appreciate the seamless experience, especially during stressful situations following accidents, with many feeling reassured and well cared for. However, a small number of reviews express dissatisfaction, mentioning issues related to the company and vehicle hire after incidents. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer service and satisfaction.
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