High quality help
Scott was very polite, talk me through all my questions and help me with everything high-quality job

10 months ago
So helpful and and tok a great load of worry away
10 months ago
had an excellent experience, Scott Castelow from winnsolicitors was incredibly professional, knowledgeable, and patient throughout the entire process. He was always quick to respond and explained e... See more
10 months ago
First time going through this, and the communication from Esther was great and clear, and she was very patient
10 months ago
Summer was very patient with me regarding the sensible situation that my members of family were involved.
Scott was very polite, talk me through all my questions and help me with everything high-quality job
Excellent very helpful
When they rang they did not make it clear who they were and what their terms of business were. When I said I didn't want to deal with them the chap talking to me got quite forceful and raised his voice and wouldn't let me finish a sentence. Bearing in mind he was talking to someone who was still in a lot of pain following a car accident. Very unpleasant Update following Winn Group response - they clearly haven't actually read the complaint or they'd see I didn't want to deal with them and don't have a reference number. Very unprofessional
Very helpful and made sure I understood everything.
Joshua Cohen was brilliant. He walked us through everything step by step, explained everything in detail and was friendly. Excellent service !
I spoke with Amy wilson at Winn solicitors and she was very helpful and explained everything to me when I didn’t understand the legal jargon very good experience Thankyou 🙂
They call me for an update on the car and check if I'm alright, Johnathan Hopper kindly explain me the next steps. Thank you for being so helpful
I’m surprised how someone can be so well spoken! Had a good conversation at the end of the evening and made me feel safe. Keep up the great work 😊 James!
My File Handler for my claim was very friendly and extremely helpful, Explaining everything I needed to know in detail for my claim.
Keith was very helpful in setting up my claim and I feel.very happy with him going froward in looking after me and getting the results.
Very helpful with the claim
Jason was really friendly and helpful. He made the claim procedure easy to understand and put me at ease.
He has made my experience of claiming so much easier, would deffo recommend him to anyone
Sadie was very helpful and informative in supporting us through a no fault claim for my son who is a learner driver. Excellent service, explained the process and answered any questions we had.
Thank you Mark Laidlaw who dealt with my claim perfectly I understood every detail of what was needed from me and what would happen next. I am grateful for my insurance company iGO4 and the Winn Group for sorting the insurance claim so quickly.
The advisor I spoke to Connor was great and helped me with everything I needed. Thanks Connor you’re great and your service was amazing! Give him a raise!
Helpful and considerate.
I can’t thank these enough! Especially Faye Williamson she has been so amazing on the phone explaining in detail, being friendly and professional along the way, nothing was a bother to her and she eased me straight away! Thank you so much.
Thank you Bolu for helping me with my claim today. Very clear excellent and professional. BOLU.
I spoke with Adam Ramsey who was extremely helpful and explained everything fully. I would highly recommend.
Based on analysis of 10 reviews rated 1-2 stars for Winn Group
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
“If I do not receive a satisfactory response within 14 days, I will escalate this matter to the Legal Ombudsman and co...”
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
“Would not recommend at all after having to deal with someone hitting my car and leaving the scene and it being my fir...”
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Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
Winn Group receives overwhelmingly positive feedback from customers, with many praising the helpfulness and professionalism of the staff. Reviewers consistently highlight the excellent communication and support provided throughout the claims process, noting that representatives like Scott Castelow and Esther are particularly knowledgeable and patient. Consumers appreciate the seamless experience, especially during stressful situations following accidents, with many feeling reassured and well cared for. However, a small number of reviews express dissatisfaction, mentioning issues related to the company and vehicle hire after incidents. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer service and satisfaction.
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