BILLY O
BILLY O, was very clear helpful and efficient with our claim.

10 months ago
So helpful and and tok a great load of worry away
10 months ago
had an excellent experience, Scott Castelow from winnsolicitors was incredibly professional, knowledgeable, and patient throughout the entire process. He was always quick to respond and explained e... See more
10 months ago
First time going through this, and the communication from Esther was great and clear, and she was very patient
10 months ago
Summer was very patient with me regarding the sensible situation that my members of family were involved.
BILLY O, was very clear helpful and efficient with our claim.
Just got off the phone with Esther after having to call regarding my claim. She was so helpful and helped with all my queries. Great customer service.
I am Happy with the Service by Emma Griggs
My experience was very good if it was red out to me and clear English that I could hear here and explained thanks
Faye Cassidy was very helpful and explains everything to me today , she talked me through how to upload pictures of my car very patient
I had a positive experience with Emma who assisted me with my hit and run claim. Her efficiency in handling the process was notable, and her communication style was clear and effective. I felt well-informed throughout the claim, which made the entire experience much smoother.
Polite friendly well spoken and helpful
Rachel mallet and Lincon were very helpful on the phone and dealt with claim very efficiently
Five star service
Sadie was very helpful today she explained everything clearly.
Sadie was knowledgeable, resourceful, kind and courteous. Highly recommend.
Very responsive and efficient
Aimee was so helpful. I felt so stressed and overwhelmed about the whole situation but she helped me feel better about everything and did so well to sort everything out!
Mohmmad Banars listened and was patient with me. Explaining all I need to know in a simple form, translating the legal terms. He asked for all the details and was thorough. He was able to assure me and helped me with everything I needed help with!
I really was happy with the customer service offered , they were really understanding with my situation and especially with my frustration . I am really happy with the overall treatment
Your staff Mary Ajayi made this claim issue very easy for us as this is our 1st experience of making a claim. She was very professional in her dealings with us. She explained everything to our understanding and she was very helpful.
Christopher Devine was easy to talk with, patient and helpful. Explained the whole process for me and helped me to feel comfortable in contacting him again
Thank you to Billy Ray and Esther fur helping me through this very difficult experience with their kindness and professionalism
After being sceptical about Winn to begin with i have to say the service i have received has been excellent. Chris Devine was the guy I spoke with and found him to have very good customer service acumen and provided me with clear and concise information.
Good service very easy comunicate
Based on analysis of 10 reviews rated 1-2 stars for Winn Group
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
“If I do not receive a satisfactory response within 14 days, I will escalate this matter to the Legal Ombudsman and co...”
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
“Would not recommend at all after having to deal with someone hitting my car and leaving the scene and it being my fir...”
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Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
Winn Group receives overwhelmingly positive feedback from customers, with many praising the helpfulness and professionalism of the staff. Reviewers consistently highlight the excellent communication and support provided throughout the claims process, noting that representatives like Scott Castelow and Esther are particularly knowledgeable and patient. Consumers appreciate the seamless experience, especially during stressful situations following accidents, with many feeling reassured and well cared for. However, a small number of reviews express dissatisfaction, mentioning issues related to the company and vehicle hire after incidents. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer service and satisfaction.
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