Wine Spies

4.77 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.77 out of 5 stars
Excellent
5 out of 5 stars
886
4 out of 5 stars
55
3 out of 5 stars
25
2 out of 5 stars
11
1 out of 5 stars
23
1,000 reviews in total

Review summary

Wine Spies is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Worked with me on returning the wine

Worked with me on returning the wine

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Timely response and follow-up

Inquired about a shipment that was held up for a few weeks. Agent Blanc quickly responded acknowledging the situation, i...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Agent Shiraz delivers!

Agent Shiraz was very helpful and very friendly. My question was addressed right away and I got some helpful tips. Win...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Prompt response

Response was way quicker than I expected and my questions were answered to my satisfaction. Agent Blanc did a great job ...Read more

0
0
🔥 High engagement

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KTrotter
KTrotter
1 reviews
6 months ago
5 out of 5 stars

Wine Spies is the Best!

I highly recommend Wine Spies! Great deals on great wines, and the customer service is Top Notch!

Helpful?
6 months ago
5 out of 5 stars

Wine Spies is the best

I've been a Wine Spies member for a few years. What stands out from Wine Spies is the quality of the wines and the price. I've never received a bad wine from them. The customer service from Wine spies is superb. Agent Blanc is the best. Agent Blanc helped me to coordinate the shipping of my Wine to the closest UPS place to avoid long transport and getting my wine warm. I will keep buying wine from Wine Spies forever. In summary, the best wine quality and value w the best customer service and advice.

Helpful?
dmkoenig
dmkoenig
1 reviews
6 months ago
5 out of 5 stars

Great online wine seller!

I purchase most of my wine online and I have found that Wine Spies consistently has the best prices and a really interesting curated selection. Their best feature is the Locker Concept so that you can purchase as few or as many bottles of their feature wine and they will store it until you reach a case which they will then ship for free. Maximum flexibility and you are not saddled with a lot of bottles if you just are curious about trying a wine. Customer Service is highly responsive when you need to reach out. My favorite wine purveyor!

Helpful?
Jean
Jean
1 reviews
6 months ago
5 out of 5 stars

Above and beyond, and just so friendly

They will find a way to work with you within all the tools they have available (TYSM Agent Shiraz!!). It's not just customer service but from start to finish, the agents are engaged, passionate, considerate, willing, available, and just downright friendly. WS Agents are like your work friends that you've never met but would love to go out of your way to grab a glass of wine with. It really doesn't get any better than that. Thank you for being such a pillar in the retail / e-commerce industry. I truly trust that nothing will change even when WS is 100x bigger in operations than what they currently are.

Helpful?
Mark
Mark
1 reviews
6 months ago
5 out of 5 stars

I’m very happy with Wine Spies

I’m very happy with Wine Spies. They always have a great selection and if Wine does happen and not quite hit the Mark they’re happy to make it up to you. Agent Shiraz was very helpful.

Helpful?
Dave
Dave
1 reviews
6 months ago
5 out of 5 stars

Always there to help and assist

Always there to help and assist. Always makes things right even though they seldomly have too. Simply the best!

Helpful?
6 months ago
5 out of 5 stars

Agent Moscata was incredibly helpful…

Agent Moscata was incredibly helpful scheduling our delivery when we return from vacation. My email correspondance was answered quicky and professionally.

Helpful?
David Bliss
David Bliss
1 reviews
6 months ago
5 out of 5 stars

Prompt response

Prompt response

Helpful?
Shane
Shane
1 reviews
6 months ago
5 out of 5 stars

Made an unfortunate situation turn out…

Made an unfortunate situation turn out right. Appreciate the wuick and solid support

Helpful?
Jack Garcia
Jack Garcia
1 reviews
6 months ago
5 out of 5 stars

We're leaving for vacation and agent…

We're leaving for vacation and agent Blanc was very helpful in changing shipping information! Thanks again, Jack Garcia

Helpful?
Erik
Erik
1 reviews
6 months ago
5 out of 5 stars

Customer Service At Its Best

Agent Moscato was quick to respond, efficient, thorough and courteous. Everything you could want in handling a problem.

Helpful?
James
James
1 reviews
6 months ago
5 out of 5 stars

Delivery mixup.

Recently had a mixed case of 5 different Cabernet’s get delivered to wrong address. Agent Moscato quickly solved the problem and sent a new case with same wines the very next day! Very helpful and appreciated!

Helpful?
David
David
1 reviews
6 months ago
5 out of 5 stars

Great customer experience

I have been an operative for a long while and I have had nothing but very good experiences! I wanted to delay shipments so I could be home and Agent Blanc made arrangements and clarified all my concerns. The selection and value is on point and the build a case is a fantastic way to try something new to experience.

Helpful?
Miriam
Miriam
1 reviews
6 months ago
5 out of 5 stars

Very supportive team

Very supportive team - replaced a corked bottle :)

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Adam
Adam
1 reviews
6 months ago
5 out of 5 stars

Agent Shiraz was great

Agent Shiraz was great! Solved my login problem completely. Thanks very much

Helpful?
Sean
Sean
1 reviews
6 months ago
5 out of 5 stars

Agent Shiraz identified and fixed the…

Agent Shiraz identified and fixed the problem quickly and efficiently. I was able to get back to ordering wine almost immediately! thanks!

Helpful?
James Watkins
James Watkins
1 reviews
6 months ago
5 out of 5 stars

Excellent wine at affordable prices—no…

Excellent wine at affordable prices—no gimmicks, just great value. Plus, the team is friendly, responsive, and always ready to help.

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Uday Shah
Uday Shah
1 reviews
6 months ago
5 out of 5 stars

My first case with WS

My first case with WS. Agent Blanc was amazing in helping find bottles of an out of stock wine. Thank you Agent Blsnc

Helpful?
Richard
Richard
1 reviews
6 months ago
5 out of 5 stars

Quick response and resolution by Agent…

Quick response and resolution by Agent Shiraz

Helpful?
Wayne
Wayne
1 reviews
6 months ago
4 out of 5 stars

Had one of their wines here

Had one of their wines here, I have to tell you that they have one of best wines I've tasted.

Helpful?

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