Wine Spies

4.77 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.77 out of 5 stars
Excellent
5 out of 5 stars
886
4 out of 5 stars
55
3 out of 5 stars
25
2 out of 5 stars
11
1 out of 5 stars
23
1,000 reviews in total

Review summary

Wine Spies is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Worked with me on returning the wine

Worked with me on returning the wine

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Timely response and follow-up

Inquired about a shipment that was held up for a few weeks. Agent Blanc quickly responded acknowledging the situation, i...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Agent Shiraz delivers!

Agent Shiraz was very helpful and very friendly. My question was addressed right away and I got some helpful tips. Win...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Prompt response

Response was way quicker than I expected and my questions were answered to my satisfaction. Agent Blanc did a great job ...Read more

0
0
🔥 High engagement

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Ryan
Ryan
1 reviews
5 months ago
5 out of 5 stars

My issue was solved in a matter of…

My issue was solved in a matter of moments with no issues at all. Agent Shiraz was extremely helpful and thorough. I am and will continue to be an extremely satisfied customer.

Helpful?
Scott
Scott
1 reviews
5 months ago
5 out of 5 stars

Customer Service All-Stars

I've been a Wine Spies customer for years because they make trying amazing wines I would never try otherwise so easy. And if you ever have an issue with an order they will bend over backwards to make it right for you. Special thanks to Agent Shiraz and the team for going above and beyond to fix an issue I recently had, you're the best!

Helpful?
5 months ago
5 out of 5 stars

Great wine, selection, service, communication

I like the set up of wine spies. They tap sources of very good wines to bring forth at a reasonable price. Their communication is very good Agent Moscato has helped immensely.

Helpful?
P McManus
P McManus
1 reviews
5 months ago
5 out of 5 stars

This company really cares for its customers

Speed, efficiency, courtesy, and a little bit of humor

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Beth
Beth
1 reviews
5 months ago
5 out of 5 stars

Agent Moscato handled our problem…damaged

Agent Moscato handled our problem quickly and effectively and with professionalism .

Helpful?
Adam
Adam
1 reviews
5 months ago
5 out of 5 stars

Agent Moscato was extremely helpful in…

Agent Moscato was extremely helpful in navigating the summer shipping hold. I am a new customer and was excited to take advantage of the many good deals, but did not want to risk heat damage to the wine. Love being able read about so many great wineries too and keep note of then for the future.

Helpful?
Customer  WSK
Customer WSK
1 reviews
5 months ago
5 out of 5 stars

Great wines

Great wines, great service.

Helpful?
Karen
Karen
1 reviews
5 months ago
5 out of 5 stars

Agent Shiraz was wonderful

Agent Shiraz was wonderful - my order was sorted and I was informed in a timely fashion - I appreciated the help!

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JS
JS
1 reviews
5 months ago
5 out of 5 stars

Easy purchase

Easy purchase, great customer service

Helpful?
Mickey K
Mickey K
1 reviews
5 months ago
5 out of 5 stars

Great follow up experience

I am new member and I was trying to track down my first locker delivery. I created a ticket with customer support and received a follow up email within 30 minutes.

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James
James
1 reviews
5 months ago
5 out of 5 stars

Prompt and courteous

Prompt, courteous response that addressed my query…

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Staci
Staci
1 reviews
5 months ago
5 out of 5 stars

Agent Blanc went above and beyond

Agent Blanc went above and beyond! I didn’t ask for or expect anything when I sent the ticket in, and they still credited me.

Helpful?
Haley
Haley
1 reviews
5 months ago
5 out of 5 stars

Quick and supportive customer service.

Quick and supportive customer service. Agent Shiraz was very helpful and quick to respond. Always a good experience!

Helpful?
5 months ago
5 out of 5 stars

Awesome Customer Experience!

I’ve been a customer of Wine Spies for a little over two months now and my experience has been wonderful so far. Recently, I’ve contacted your Customer Service Department regarding my lockers and the ability to hold my wine for future delivery for the summer heat, and Agent Blanc went above and beyond to assist me with my needs! I really appreciate his professionalism, attention to detail, and for the prompt responses. It really made a difference on the shopping experience and the ability to purchase quality wine at a great price! Again, thank you Agent Blanc for the exceptional service you’ve provided. BTW…I’ve have referred several of my colleagues and they’re also very happy with their buying experience. Thank you👍🏻

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FG
FG
1 reviews
5 months ago
5 out of 5 stars

Wine spy’s is great

Excellent company. Very easy to work with. I made an error and Agent Blanc was great and immediately attended to my needs

Helpful?
Chase
Chase
1 reviews
5 months ago
5 out of 5 stars

Agent Blanc was extremely helpful

Agent Blanc was extremely helpful. Surprised by how quick of a response I got. I have had nothing but positive experiences with Wine Spies. Frequent customer for several years now. Highly recommend Wine Spies!

Helpful?
Mike
Mike
1 reviews
5 months ago
5 out of 5 stars

Agent Blanc handled my issue perfectly…

Agent Blanc handled my issue perfectly and promptly. Nothing more I could ask for.

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John Blevins
John Blevins
1 reviews
5 months ago
5 out of 5 stars

Always quick to respond…

Always quick to respond to any questions, concerns, or requests. Great group with good prices on wine.

Helpful?
Vera
Vera
1 reviews
5 months ago
5 out of 5 stars

Response time was quick

Response time was quick; the representative (Agent Blanc) was very helpful!

Helpful?
Jeff Pulford
Jeff Pulford
1 reviews
5 months ago
5 out of 5 stars

Agent Shiraz helped me complete an…

Agent Shiraz helped me complete an order even though the site wouldn’t allow me to do it myself. Above and beyond! Oh, by the way, the Wine Spies have curated a fantastic selection of wines over the years and I have mostly purchased my wines from them. I find wines I normally would not even know about and they have been amazing selections! Cheers!

Helpful?

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