My issue was solved in a matter of…
My issue was solved in a matter of moments with no issues at all. Agent Shiraz was extremely helpful and thorough. I am and will continue to be an extremely satisfied customer.
Wine Spies is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Worked with me on returning the wine
Inquired about a shipment that was held up for a few weeks. Agent Blanc quickly responded acknowledging the situation, i...Read more
My issue was solved in a matter of moments with no issues at all. Agent Shiraz was extremely helpful and thorough. I am and will continue to be an extremely satisfied customer.
I've been a Wine Spies customer for years because they make trying amazing wines I would never try otherwise so easy. And if you ever have an issue with an order they will bend over backwards to make it right for you. Special thanks to Agent Shiraz and the team for going above and beyond to fix an issue I recently had, you're the best!
I like the set up of wine spies. They tap sources of very good wines to bring forth at a reasonable price. Their communication is very good Agent Moscato has helped immensely.
Speed, efficiency, courtesy, and a little bit of humor
Agent Moscato handled our problem quickly and effectively and with professionalism .
Agent Moscato was extremely helpful in navigating the summer shipping hold. I am a new customer and was excited to take advantage of the many good deals, but did not want to risk heat damage to the wine. Love being able read about so many great wineries too and keep note of then for the future.
Great wines, great service.
Agent Shiraz was wonderful - my order was sorted and I was informed in a timely fashion - I appreciated the help!
Easy purchase, great customer service
I am new member and I was trying to track down my first locker delivery. I created a ticket with customer support and received a follow up email within 30 minutes.
Prompt, courteous response that addressed my query…
Agent Blanc went above and beyond! I didn’t ask for or expect anything when I sent the ticket in, and they still credited me.
Quick and supportive customer service. Agent Shiraz was very helpful and quick to respond. Always a good experience!
I’ve been a customer of Wine Spies for a little over two months now and my experience has been wonderful so far. Recently, I’ve contacted your Customer Service Department regarding my lockers and the ability to hold my wine for future delivery for the summer heat, and Agent Blanc went above and beyond to assist me with my needs! I really appreciate his professionalism, attention to detail, and for the prompt responses. It really made a difference on the shopping experience and the ability to purchase quality wine at a great price! Again, thank you Agent Blanc for the exceptional service you’ve provided. BTW…I’ve have referred several of my colleagues and they’re also very happy with their buying experience. Thank you👍🏻
Excellent company. Very easy to work with. I made an error and Agent Blanc was great and immediately attended to my needs
Agent Blanc was extremely helpful. Surprised by how quick of a response I got. I have had nothing but positive experiences with Wine Spies. Frequent customer for several years now. Highly recommend Wine Spies!
Agent Blanc handled my issue perfectly and promptly. Nothing more I could ask for.
Always quick to respond to any questions, concerns, or requests. Great group with good prices on wine.
Response time was quick; the representative (Agent Blanc) was very helpful!
Agent Shiraz helped me complete an order even though the site wouldn’t allow me to do it myself. Above and beyond! Oh, by the way, the Wine Spies have curated a fantastic selection of wines over the years and I have mostly purchased my wines from them. I find wines I normally would not even know about and they have been amazing selections! Cheers!
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