Great service and happy with purchase
The delivery men dropped the boxes where I asked and the assembly was easy. Very happy with sofas, would recomend to others

9 months ago
Your company were very efficient dealing with our problems, Natalie and Ryan realised what had occurred and very speedyle resolved the matter without any argument. We can highly recommend your comp... See more
9 months ago
From ordering to delivery we were kept informed of progress. The product is substantial, easy to use and perfect for our needs. The construction took a little while and we felt that the instructions... See more
9 months ago
Contacted white stores having bought a bistro set, we liked it so much we decided to buy some footstools to go with, Ryan at White Stores responded and quickly found some suitable items, which were qu... See more
The delivery men dropped the boxes where I asked and the assembly was easy. Very happy with sofas, would recomend to others
Really pleased with my purchase from White Stores. Jade in sales was extremely helpful and outlined the delivery procedures which went smoothly.The sofa set was very well packed and we were impressed with the quality we would highly recommend White Stores to anyone.
Great product, terrible customer service. Issue raised through chatbot, 7 days for response...still waiting for issue to be resolved.
Easy to use website. Delivery times sent in advance. Delivery team on time and very helpful. Product looks very good and great value for money. 5 year guarantee does work as I know from previous experience and that’s why I have purchase from White Stores again.
It was delivered earlier and looks amazing
Excellent service from start to finish. The pergola is amazing quality for the money. We ordered the 2.4m x 3m shadow in graphite grey. We paid for the delivery men to erect it. Overall really happy with customer service and product. Would highly recommend
Good quality patio furniture, prompt delivery and excellent communication.
We purchased a pergola from White's and received an excellent price and service
I have never shopped with Whitestores before this order of Skylar chairs. One downside was the dimensions of the chairs were not shown on the website. So I rang one of the stores and asked if they could measure the height of the seat, as my husband uses a wheelchair and we needed a slightly higher seat height. The gentleman I spoke to was very helpful and took my number to call me back once he’d measured. The chairs arrived fully assembled in the box which is a bonus. They didn’t arrive within the timeframe that was given online once the order went through, which was a bit disappointing. The quality of the chairs are excellent. The cushions are so comfortable. All our family and friends love them too. I would definitely shop with Whitestores again and have recommended them to family and friends.
Sofa and delivery good. However very angry and disappointed that you charged £169 to put the sofa together and take packaging away. As it simply slots together with plastic clips which I could easily have done that price is totally unjustified and unreasonable. You SHOULD show on your website that the sofa is easily clipped together. I also feel I should get a refund of some of my payment as it took the guys no more that 5/10 mins to attach and hardly any time to unpack the purchase which was done on the roadside.
Excellent product, good flexibility on delivery options!
Great selection in Cambridgeshire store. Good prices. Good comms re delivery. Delivery guys happy to bring items through to back garden.
Great product, does more than it says on the web site
Pergola very good quality, well packaged and relatively easy to assemble…
Chris at Windlesham answered all our questions. Good communication throughout. Delivery went smoothly. Jack sent me instructions separately promptly on request.
Good product and very comfortable and smart.. Advertised as can stay out in all weathers, but no care instructions included and online version somewhat confusing.
Great products along with amazing services. The whole team works very hard and we have been happy with White Store. Neil, Millie and everyone we have encountered with are 10 out of 10 Kwan and Junior
Good communication fast delivery and hoosxquality items
Great service, the delivery guys were great and paid for the sofa to be put up quick and efficient
Pergola doesn't work. Had my pergola installed and it doesn't even open and close. Awful customer service not been able to enjoy it for summer.
Based on analysis of 47 reviews rated 1-2 stars for White Stores - The Outdoor Living Store
“Never ever again will I use these liar's”
“After the horrible customer service they gave me I couldn't be bothered returning so it's gone in the skip”
“I returned an item but had to chase repeatedly to find out why I hadn’t been refunded”
“Not happy No complete order delivery was a nightmare No one responded to missing order just got notification on way...”
“First delivery was damaged”
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White Stores is an online retailer specializing in garden furniture and outdoor accessories. The company offers a wide range of products, including rattan, aluminum, fabric, and rope garden furniture, as well as metal pergolas and parasols. Their extensive collection is designed to enhance outdoor living spaces, catering to customers looking to create comfortable and stylish gardens. Targeting homeowners and outdoor enthusiasts, White Stores provides various buying options, including buy now, pay later services, to make purchasing accessible. With a focus on quality and customer satisfaction, the company emphasizes careful picking, packing, and delivery of their products. Additionally, they operate multiple showrooms for customers who prefer an in-person shopping experience.
White Stores receives high praise for its exceptional customer service and efficient delivery, with many reviewers highlighting the helpfulness of staff like Jade, Natalie, and Ryan. Customers appreciate the clear communication throughout the ordering process and the quality of the products, often noting that their furniture meets their needs perfectly. However, there are some concerns regarding delivery issues, with a few customers reporting damaged items and delays. Instances of poor quality control and unresponsive customer service have also been mentioned, indicating room for improvement. Despite these criticisms, the majority of consumers express satisfaction with their purchases and recommend the store for its great service and product quality. Overall, White Stores is viewed positively, with a strong emphasis on customer care.
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