Wessex Water Reviews

Easy to report a leak, 1 minute wait, job number quickly raised.

Positive interaction and straight to the point.

I was very happy with my online chat as I was unable to hear the conversation properly when I phoned due to a lot of background noise even the person I was speaking to was being very helpful.

Very helpful and efficient

Very good at what they do and quick to respond but continually fighting against calcium scaled up pipe work, maybe it’ll take a few more visits yet to clear completely.

Very easy discussion which addressed all of my requirements promptly.

Sorted out problem quick and easy

Always excellent service , go the extra mile to help , and contacting Wessex Water is so easy to speak to an advisor

Ver helpful

Easy way to contact your company

Ollie, on Live Chat was absolutely brilliant! He couldn't have been more helpful. Answered concisely any queries I ask, and a very human, professional chap.

Positive use of the chat system to report suspect sewer drain. Slight delays between questions and answers, but not too bad

Liam was extremely helpful, polite and knowledgeable. The service provided was quick and efficient and he guided me through my issue effortlessly.

I chatted with Charlie, he was very polite and very professional , and within a few minutes sorted out my query. A invoice was received while we were chatting . I wish all companies customer service were this good . 10+++++ 5star

We had two engineers come out promptly to sort water leak, after diagnosing and replacing the stopcock and box they replaced pavers and cleaned up! They also gave sound advice on registering for priority service and leak billing. Excellent service!!

Great service. Did an online chat with a very helpful lady who assured me that it would be resolved today and by 3pm a young man was at my explaining what the problem had been and how he had fixed it. Excellent

Clear advice with a friendly person

Very informative

Toby Harper Dave Watkins Mike Harris were brilliant from start to finish would highly recommend

Lovely friendly team. Dealt with my query instantly. Understood it all and very happy agent.