Wessex Water Reviews

Excellent and very good service

Salisbury LRP ref BT0008, had our water main replaced, nice lads, friendly and polite. Our drive was repaired and block paviers put back so well you can’t tell they have been lifted. 💯

Still awaiting a visit as promised regrading my leak. Ref063455518001

No way of getting anywhere with this lot. No signage on dig to be able to contact who the work is being done by & for who to contact. Told me I would get a call from them never happen .

Brilliant service very helpful

Constantly getting my bills wrong, charging me for the wrong water meter for over 2 years. Get it sorted out then over estimate my current bill by over 40m3 usage.

Very quick response once on the chat. Didn’t even wait a minute to have someone to talk to, helped as much as she could and now got someone getting back to me soon

Advisors were really helpful, and honest. I have fully trusted this companies assessment of our water, and they are flagging when something doesn’t seem right. I am grateful for that level of assurance and they have dealt with it brilliantly.

They are always prompt, and very helpful throughout the whole process.

Informative and helpful customer service agent helped me on chat today.

I wanted to know details about a storm water system. WEW answered my questions to my satisfaction.

I had a problem with low water pressure and contacted Wessex Water on line, The agent (Amy?) was knowledgeable, helpful and polite. Excellent service. Although I eventually managed to resolve rge issue myself, her support was invaluable.

Just peace of mind knowing that I am getting the help I need.

Good easy understanding of my problem and swift resolution

Dealt with quickly. Liam was helpful and friendly

Good customer service, explained well And responded quickly

We moved into our property around 5 years ago. Since the beginning we've had problems with our outside sewage getting blocked up. Initially my husband would unblock it himself until we realised wessex water has a service which is included in your monthly/yearly price for them to come out and unblock the sewage. After years of them coming out to unblock it and relinning the pipe we still had issues. After ringing and speaking to them again they decided to dig up the whole outside sewage pipes (we live in 1 out of 5 attached bungalows) they dug up 4 of the front gardens. The work took around 2 and half weeks. They send out Paul and Mike Keasey which were amazing at thier job. Really nice people in general and very helpful. Wessex water replaced my whole path and returffed my front garden where they had to dig it up. I was so pleased with the end result my garden looks amazing and we no longer have blockage problems. I can not recommend them enough. Paul and Mike are very professional and very very good at what they do. Lovely father son duo.

Paul and Matt did a thoroughly tidy job replacing a section of broken drainage. They kept us informed of progress and were polite and friendly too. Well done team

Leaking sewer fixed on the same day I reported it. Jay and Ben were positive throughout doing a disgusting smelly job on a hot day. Requesting help and the coordination of help went smoothly with good contact.

Prompt and helpful.