Wave is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Very quick phone answering and grasped the matter. Felt confident the advisor Lyndsay genuinely wanted to solve the problem and knew how to get it done. Very best phone manner I have experienced. I made a call the previous day answered by Leo who was also excellent for the same reasons
The lady I spoke to was very friendly, professional and helpful.
Godswill was very patient and helpful in resolving the issue I had with their system. Unfortunately, my experience with a previous agent was not as positive, which is why I'm giving 4 stars instead of 5.
Recently had contact with Wave customer services three times. The first two occasions by phone and both agents seemed to be really struggling with use of the computer systems, so errors present after both interactions which took about 30 minutes in the second case. Today, I have used web chat (as I couldn't face another lengthy phone call! ) and received a prompt and efficient service which hopefully has resolved my problems. Should not need to contact Wave multiple times for a simple administrative change to our account.
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Mitesh in the Wave Customer Service Team was excellent. He was very polite throughout, dealt with my queries and requests easily and, by the time we had concluded our telephone conversation, all of the issues I had were been dealt with. Great service throughout.
Date of experience: June 24, 2025
Informative and efficient sorted out the account issues very well. Also very polite.
Date of experience: June 24, 2025
US
The gentleman named Lou was a pleasure to talk to. He was friendly and very dedicated in his work. Trying to explain how we keep getting reviewed payment details. I was on the phone to him for 20 mins and came away havin the answers i needed.
Date of experience: June 24, 2025
When I first contacted Wave by phone I spoke with a lady called 'Hannah' - SME Customer Experience Advisor. From the outset she was courteous, attentive and genuinely wanted to try and help. I asked for certain historic information - and received this by e-mail within an hour or so. No finite solution to the purpose of my enquiry is yet apparent but Hannah has instigated help source experts from your end. Well done Hannah - and thank you.
Date of experience: June 24, 2025
I spoke to Angela today regarding my account update, she is very patient and polite also also is Friendly I have no word to say for her I can not explain how good she is, She sorted everything for me at the phone call at the same time. Thanks again to Angela
Date of experience: June 23, 2025
Finally the account is sorted After trying for months to get my account separated from an old tenant, I spoke to Becca via chat and it is now all sorted. Thank you Becca, you are a star
Date of experience: June 23, 2025
Brilliant customer service. Emma helped me a lot to solve the problem. She was cheerful and made my day!
Date of experience: June 23, 2025
