Wave is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Very quick phone answering and grasped the matter. Felt confident the advisor Lyndsay genuinely wanted to solve the problem and knew how to get it done. Very best phone manner I have experienced. I made a call the previous day answered by Leo who was also excellent for the same reasons
The lady I spoke to was very friendly, professional and helpful.
Godswill was very patient and helpful in resolving the issue I had with their system. Unfortunately, my experience with a previous agent was not as positive, which is why I'm giving 4 stars instead of 5.
Recently had contact with Wave customer services three times. The first two occasions by phone and both agents seemed to be really struggling with use of the computer systems, so errors present after both interactions which took about 30 minutes in the second case. Today, I have used web chat (as I couldn't face another lengthy phone call! ) and received a prompt and efficient service which hopefully has resolved my problems. Should not need to contact Wave multiple times for a simple administrative change to our account.
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I am the treasurer of a local Bowls Club and I rang Wave in order to update the estimated bill which I received on Saturday. Angela was extremely helpful, polite and patient which she would need to be dealing with an old codger like myself. Everything I needed to do was completed and as a last thing I picked up my phone to check the receipt of an email and accidentally cut Angela off. I have sent Angela an apology for that which I put down to age related thick fingers
Date of experience: June 23, 2025
Becca (and all individual employees I have spoken to) are very helpful and professional although they are working in difficult conditions where the customer information passed from the Wholesaler is frequently incorrect, hence my continued queries.
Date of experience: June 23, 2025
Excellent customer services from Hannah this morning thank you
Date of experience: June 23, 2025
Ed dealt with my issue with patience, professionalism and could not do enough to ensure I was satisfied before we ended the dialogue. He also kept me updated as things developed.
Date of experience: June 20, 2025
Was very helpful and sorted everything out very quickly and efficiently thank you
Date of experience: June 20, 2025
Spoke with Caroline today. She sorted out my problem with the management of multiple accounts by coalescing them onto one login in short order - excellent!
Date of experience: June 20, 2025
WhatsApp conversation with Laura S was very easy and she managed to get everything sorted for me quickly and efficiently.
Date of experience: June 20, 2025
