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Axa is a quality insurer in every respect. Sometimes, I find it difficult to find the correct phone number to contact them on. A 'real person' customer help line would be very useful!
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When I first contacted Wave by phone I spoke with a lady called 'Hannah' - SME Customer Experience Advisor. From the outset she was courteous, attentive and genuinely wanted to try and help. I asked for certain historic information - and received this by e-mail within an hour or so. No finite solution to the purpose of my enquiry is yet apparent but Hannah has instigated help source experts from your end. Well done Hannah - and thank you.