Wave is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Very quick phone answering and grasped the matter. Felt confident the advisor Lyndsay genuinely wanted to solve the problem and knew how to get it done. Very best phone manner I have experienced. I made a call the previous day answered by Leo who was also excellent for the same reasons
The lady I spoke to was very friendly, professional and helpful.
Godswill was very patient and helpful in resolving the issue I had with their system. Unfortunately, my experience with a previous agent was not as positive, which is why I'm giving 4 stars instead of 5.
Recently had contact with Wave customer services three times. The first two occasions by phone and both agents seemed to be really struggling with use of the computer systems, so errors present after both interactions which took about 30 minutes in the second case. Today, I have used web chat (as I couldn't face another lengthy phone call! ) and received a prompt and efficient service which hopefully has resolved my problems. Should not need to contact Wave multiple times for a simple administrative change to our account.
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Once again Wave have been prompt, efficient and brilliant with our water leak. I sent them details of our leakage allowance claim on Saturday and they have already responded and submitted our claim to the water company-Thank you Hannah for your efficiency!
Date of experience: June 25, 2025
After speaking to Mitesh and Petra, I am very happy with their service and support with my account query.
Date of experience: June 25, 2025
I went on live chat re a payment made to the wrong account and the advisor was super helpful , very polite and said she would email as soon as the transfer was made. Great service much appreciated
Date of experience: June 24, 2025
Dont give up if you have a problem...it took over 5 months of repeating the infor,ation before at last they have listened properly. Only acted after I left a damning TrustPilot review I received mail at my address wrongly delivered regularly pursuing a bill. I pointed out I was not a customer and never had an account and am a private individual receiving water ever since I bought my house from Northumbrian Water for the last 11 years Now they have attached my name to the account and put in the hands of debt recovery and have so far failed to sort it out until at last after posting a TrustPilot review they woke up
Date of experience: June 24, 2025
