Wave is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Very quick phone answering and grasped the matter. Felt confident the advisor Lyndsay genuinely wanted to solve the problem and knew how to get it done. Very best phone manner I have experienced. I made a call the previous day answered by Leo who was also excellent for the same reasons
The lady I spoke to was very friendly, professional and helpful.
Godswill was very patient and helpful in resolving the issue I had with their system. Unfortunately, my experience with a previous agent was not as positive, which is why I'm giving 4 stars instead of 5.
Recently had contact with Wave customer services three times. The first two occasions by phone and both agents seemed to be really struggling with use of the computer systems, so errors present after both interactions which took about 30 minutes in the second case. Today, I have used web chat (as I couldn't face another lengthy phone call! ) and received a prompt and efficient service which hopefully has resolved my problems. Should not need to contact Wave multiple times for a simple administrative change to our account.
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Call re longstanding water leak answered promptly by Leki who was very helpful in providing the information I sought demonstrating care, empathy and energy to resolve the issue.
Date of experience: July 1, 2025
John the person i spoke to was a great help and steered me in the right direction to change a TBS into a domestic supply . Full address is now 38 (Halcyon) Main St Tansor PE8 5HS
Date of experience: July 1, 2025
Mike, who took my call in only his 3rd day in the role was exceptional. Friendly, polite and immediately understood how to action our request to resolve the issue seeking help from a colleague to ensure his actions were correct. Five star service
Date of experience: July 1, 2025
First response was comprehensive and clear, but slightly misunderstood my request. After I requested clarification, the follow-up from Mark could not have been better. All in all, very happy with the service received.
Date of experience: July 1, 2025
I didn’t catch the ladies name but she was most helpful,and was going to sort my query out,so hopefully my new invoice will come shortly so l can settle up.
Date of experience: July 1, 2025
Spoke to Rick yesterday who was very helpful In answering all my questions. I emailed him the remits & the May statement So all have been paid
Date of experience: July 1, 2025
Call answered quickly, person dealing with my enquiry - Donna - very friendly, helpful and dealt with the issue withing a short time. Very professional.
Date of experience: July 1, 2025
Joanne, the lady who answered my call was absolutely superb. It was a complicated query on behalf of an Allotment Association (members all keen to have plenty of water!) and involved Anglian Water’s meter which gets buried in mud every time it rains. Joanne explained everything to me, including how to calculate the price of 1000 litres of water so that when I take more meter readings I can calculate how much we are using in £. She also liaised with Anglian Water and they are going to come out this week and look at the hole in the ground that the meter is in, while we have dry weather. It fills up with water and mud when it rains and buries the meter. Then I have to dig down to find the meter to read it as it is not covered. Huge thanks to Joanne - I am so grateful for all she did to help. I am reassured and her service was truly exceptional. She is an asset to Wave Water and you should give her a bonus.
Date of experience: July 1, 2025
The worst service i have ever received. Shame you have to put up with it as you cant change water supplier. Went on for months, no-one responds to emails or calls and they make it impossible to complain. Caused so much stress getting an account put in my name, for something that should be so simple
Date of experience: July 1, 2025
