Wave is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Very quick phone answering and grasped the matter. Felt confident the advisor Lyndsay genuinely wanted to solve the problem and knew how to get it done. Very best phone manner I have experienced. I made a call the previous day answered by Leo who was also excellent for the same reasons
The lady I spoke to was very friendly, professional and helpful.
Godswill was very patient and helpful in resolving the issue I had with their system. Unfortunately, my experience with a previous agent was not as positive, which is why I'm giving 4 stars instead of 5.
Recently had contact with Wave customer services three times. The first two occasions by phone and both agents seemed to be really struggling with use of the computer systems, so errors present after both interactions which took about 30 minutes in the second case. Today, I have used web chat (as I couldn't face another lengthy phone call! ) and received a prompt and efficient service which hopefully has resolved my problems. Should not need to contact Wave multiple times for a simple administrative change to our account.
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Being the treasurer of a small county Bowls club we use loads of water for six months, then none as the club is closed for the winter Needless to say the recent English weather over the past few years has meant that estimating usage is not easy. Having been in credit for a long time due to estimates over the winter period the hit spring and summer have put our usage well in excess of the latest estimate A quick phone call and the current estimated bill has been put aside and we await a new correct bill in due course, and that keeps everyone on track. The Wave staff were very helpful, polite and professional in their approach to my problem
Date of experience: June 30, 2025
It was not that great I have had no contact back my review was for Mitesh
Date of experience: June 30, 2025
Not interested to give even 1 star
Date of experience: June 30, 2025
Lyndsay resolved my issue efficiently , and followed up as she said that she would.
Date of experience: June 30, 2025
Mike who answered my query was extremely knowledgeable, helpful and understanding.
Date of experience: June 30, 2025
US
I had a fantastic experience with Tony from Wave's customer service recently. The agent I spoke with was incredibly helpful, professional, and patient throughout the entire interaction. He took the time to listen to my issue, explained everything clearly and followed up to make sure my issue was fully resolved. It's rare these days to come across such attentive and genuinely caring support, and it made a real difference. Thanks to Tony's help, we feel evermore confident in staying with Wave as a provider. Highly recommend both the service and the team behind it.
Date of experience: June 30, 2025
