Wave
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Joanne - outstanding customer service
Joanne, the lady who answered my call was absolutely superb. It was a complicated query on behalf of an Allotment Association (members all keen to have plenty of water!) and involved Anglian Water’s meter which gets buried in mud every time it rains. Joanne explained everything to me, including how to calculate the price of 1000 litres of water so that when I take more meter readings I can calculate how much we are using in £. She also liaised with Anglian Water and they are going to come out this week and look at the hole in the ground that the meter is in, while we have dry weather. It fills up with water and mud when it rains and buries the meter. Then I have to dig down to find the meter to read it as it is not covered. Huge thanks to Joanne - I am so grateful for all she did to help. I am reassured and her service was truly exceptional. She is an asset to Wave Water and you should give her a bonus.