Review summary

Watches of Mayfair is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about expensive.

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Based on reviews, created with AI

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c

customer

5 out of 5 stars
Exemplary Customer Service and Quality Company

I have been looking to purchase a classic elegant timepiece for a little while and during my search and due diligence i found the Watches of Mayfair business. After reviewing my options and consulting reviews of the business i duly placed an order for a Longines Elegant 41mm dia watch. I placed an order with Watches of Mayfair on Tuesday 17th June. The order was acknowledged very quickly via email and communications from Matthew at Watches of Mayfair. Further communications were received from Matthew over the next couple of days and on Friday 20th in the afternoon i took delivery of my new timepiece. I was very pleasantly astounded by the speed of delivery from Watches of Mayfair. The quality of the Longines Watch has exceeded my expectations and i look forward to wearing over the coming years. I have no hesitation whatsoever in recommending Watches of Mayfair to anyone, their professional approach and customer service is exemplary. Anyone considering buying a luxury timepiece will not be disappointed entrusting Matthew and his team to supply you with your special timepiece.

CW

Carl Weeden

5 out of 5 stars
Excellent service

Although all the communication with WOM was via WhatsApp,Matthew kept me informed every step of the way. Timepiece was sized for me prior to delivery. I requested a specific date for delivery and Matthew and their courier did not disappoint. On the whole a great experience and would not hesitate in recommending Watches of Mayfair and Matthew.

DJ

David Jackson

5 out of 5 stars
Excellent service and price

Excellent service and price. Watch arrived on the date agreed and was very securely packaged. Very pleased with my new watch

LA

Little A

5 out of 5 stars
A totally professional approach

A totally professional approach. Communication was excellent throughout and what I really appreciated is that Matt always followed through on everything he'd written or said, without delay. When I wanted to collect the watch from him personally he ensured that was possible. When I was too excited by the product and lacked the confidence to wear it home on public transport he arranged tracked delivery to my house the next day! It duly arrived in the morning beautifully packaged. For 25 years I've relied on a local jeweller [and friend] for all high end purchases and this experience equalled that high standard in every way. I would happily recommend Watches of Mayfair.

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All reviews

100 total • Write a review

Showing 61 - 70 of 96 reviews
TT
5 out of 5 stars

An excellent range of watches at very…

An excellent range of watches at very competitive prices. Good communication and delivery. I would definitely use them again.

Date of experience: January 8, 2025

VG
5 out of 5 stars

Great service and price

Great service and price. Also very quick delivery

Date of experience: January 7, 2025

N
5 out of 5 stars

First time buying from watches of…

First time buying from watches of Mayfair but won’t be the last , fantastic customer service experience and delivery date was fulfilled. The watch (tag heur formula 1 with rubber strap) was best price I could find! Many thanks ⭐️⭐️⭐️⭐️⭐️ Neil Stafford

Date of experience: January 7, 2025

M
5 out of 5 stars

Timely and accurate with spot on…

Timely and accurate with spot on description

Date of experience: January 6, 2025

SL
5 out of 5 stars

Faultless experience

Fantastic experience. Watches of Mayfair had the exact model of watch I wanted, but also £800 cheaper than other retailers. This was a brand new watch, with all packaging, documentation and warranty. They are my go to retailer when I start looking for my next watch.

Date of experience: January 3, 2025

TE
5 out of 5 stars

Great experienec with Watches of Mayfair!

Fantastic experience with Watches of Mayfair. Emma was great in handling all the processes and went the extra mile to ensure I received my watch before leaving the country. Would definitely recommend!

Date of experience: December 20, 2024

K

KB

US

4 out of 5 stars

Exquisite and price won't be beaten

Excellent service from enquiry to purchase, Matt was brilliant, very personable and listened to what we wanted and met our requirements exactly. Physical store exquisite and boutique and the value for money cannot be beaten. We would have rated as a five, if we had been offered a drink preferably bubbles but any drink would have done. It takes time to purchase as the experience is exceptional, so a drink would have rounded the experience off. Would recommend and will definitely use again

Date of experience: December 19, 2024

VH
5 out of 5 stars

Watches of Mayfair

First time I ordered this authentic Montblanc watch from Watches of Mayfair. It has been a few weeks now and is very accurate unlike those ones from the grey market running either fast or slow. The watch comes with original warranty and the service was excellent. Thanks again Emma for your help.

Date of experience: December 18, 2024

MA
5 out of 5 stars

Excellent experience from trusted seller

I had a fantastic experience buying my Omega watch online from Watches of Mayfair. The price was extremely competitive compared to rivals and my watch arrived extremely well packaged by courier next day, within 28 Hours of ordering. The watch is pristine bearing all correct manufacturer stickers and the full 5 year Omega warranty and documentation is present and correct. I was called by Matt from WoM who offered to resize the bracelet prior to despatch, which I gratefully accepted, so the watch arrived ready to wear. I can’t praise Watches of Mayfair enough. They sell expensive, luxury items and I feel their service matches and enhances the experience. Very highly recommended.

Date of experience: December 12, 2024

CW
5 out of 5 stars

Best prices and excellent service

Best prices and excellent customer service, Batyr and the team was very happy to accommodate my needs around a tight deadline, would highly recommend

Date of experience: December 9, 2024

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