Review summary

Watches of Mayfair is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about expensive.

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Based on reviews, created with AI

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c

customer

5 out of 5 stars
Exemplary Customer Service and Quality Company

I have been looking to purchase a classic elegant timepiece for a little while and during my search and due diligence i found the Watches of Mayfair business. After reviewing my options and consulting reviews of the business i duly placed an order for a Longines Elegant 41mm dia watch. I placed an order with Watches of Mayfair on Tuesday 17th June. The order was acknowledged very quickly via email and communications from Matthew at Watches of Mayfair. Further communications were received from Matthew over the next couple of days and on Friday 20th in the afternoon i took delivery of my new timepiece. I was very pleasantly astounded by the speed of delivery from Watches of Mayfair. The quality of the Longines Watch has exceeded my expectations and i look forward to wearing over the coming years. I have no hesitation whatsoever in recommending Watches of Mayfair to anyone, their professional approach and customer service is exemplary. Anyone considering buying a luxury timepiece will not be disappointed entrusting Matthew and his team to supply you with your special timepiece.

CW

Carl Weeden

5 out of 5 stars
Excellent service

Although all the communication with WOM was via WhatsApp,Matthew kept me informed every step of the way. Timepiece was sized for me prior to delivery. I requested a specific date for delivery and Matthew and their courier did not disappoint. On the whole a great experience and would not hesitate in recommending Watches of Mayfair and Matthew.

DJ

David Jackson

5 out of 5 stars
Excellent service and price

Excellent service and price. Watch arrived on the date agreed and was very securely packaged. Very pleased with my new watch

LA

Little A

5 out of 5 stars
A totally professional approach

A totally professional approach. Communication was excellent throughout and what I really appreciated is that Matt always followed through on everything he'd written or said, without delay. When I wanted to collect the watch from him personally he ensured that was possible. When I was too excited by the product and lacked the confidence to wear it home on public transport he arranged tracked delivery to my house the next day! It duly arrived in the morning beautifully packaged. For 25 years I've relied on a local jeweller [and friend] for all high end purchases and this experience equalled that high standard in every way. I would happily recommend Watches of Mayfair.

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All reviews

100 total • Write a review

Showing 51 - 60 of 96 reviews
GC
5 out of 5 stars

Easy to do business with

Easy to do business with, great patience and communication and very good price point for a quality watch

Date of experience: February 3, 2025

B
5 out of 5 stars

Excellent service

Excellent service, good helpful phone call with Matt. Watch was in stock so really prompt delivery. Would certainly use Watches of Mayfair again.

Date of experience: January 31, 2025

SM
5 out of 5 stars

A fantastic, honest and straightforward company !

Watches of Mayfair are an absolutely fantastic company to deal with. I purchased a beautiful Grand Seiko watch online from them at a very competitive price. I arranged to collect the watch on a Saturday morning and was attended to by Matt. He was extremely helpful, knowledgeable and friendly. Whilst the showroom is relatively small, it’s in a beautiful location and is very elegantly presented. Matt sized the watch bracelet and I had a very pleasant horology conversation with him and Anton. I rate them so highly that I have already placed my order for a second Grand Seiko ! I highly recommend Watches of Mayfair. They are a knowledgeable, honest, straightforward and friendly organisation to deal with and all the staff members I met had a passion for watches.

Date of experience: January 31, 2025

JS
5 out of 5 stars

Excellent seller

Excellent understanding of my needs and excellent communications regarding the process of delivery

Date of experience: January 31, 2025

NR
5 out of 5 stars

Great service and assistance from the…

Great service and assistance from the team at Watches of Mayfair. Extremely quick and insured shipping. 👍👍👍

Date of experience: January 30, 2025

R

RSI

US

5 out of 5 stars

Delighted Watches of Mayfair Customer

I have purchased several watches over the years (maybe too many!) from various retailers both in-store and online, the experience I had with Watches of Mayfair was one of the best if not the best experience so far, every part of the order process from ordering to payment and delivery was perfect.

Date of experience: January 28, 2025

Rb
5 out of 5 stars

Hidden gem

I had a very positive experience with this company. Impulse buy,but Matt was very helpful and would certainly go back. Promptly replied to all my queries and nice location

Date of experience: January 28, 2025

P
5 out of 5 stars

Excellent service from start to Finish

Excellent service from start to Finish! WoM really highlights the difference between a real store of people who are passionate about watches versus a nameless online site where you can't contact a real person directly. This was not the world's most expensive watch, but the care and attention to detail was as if it were. Pricing was competitive and their delivery was exactly as asked. Highly recommended. Thank you.

Date of experience: January 28, 2025

MP
5 out of 5 stars

New Watch Purchase - A++

Highly recommended - purchased a new watch using them for the first time, and the service was exemplary. Main reason for using them was actually the really competitive price - but the service was second to none - kept fully up to date with timings / delivery dates throughout the sales process

Date of experience: January 19, 2025

N
5 out of 5 stars

Excellent Service A*

Excellent Service and a great experience purchasing a watch from Watches of Mayfair. Matthew was extremely helpful in helping me secure my watch. Communication was first class and highly recommend.

Date of experience: January 10, 2025

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