Review summary

Watches of Mayfair is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about expensive.

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Based on reviews, created with AI

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c

customer

5 out of 5 stars
Exemplary Customer Service and Quality Company

I have been looking to purchase a classic elegant timepiece for a little while and during my search and due diligence i found the Watches of Mayfair business. After reviewing my options and consulting reviews of the business i duly placed an order for a Longines Elegant 41mm dia watch. I placed an order with Watches of Mayfair on Tuesday 17th June. The order was acknowledged very quickly via email and communications from Matthew at Watches of Mayfair. Further communications were received from Matthew over the next couple of days and on Friday 20th in the afternoon i took delivery of my new timepiece. I was very pleasantly astounded by the speed of delivery from Watches of Mayfair. The quality of the Longines Watch has exceeded my expectations and i look forward to wearing over the coming years. I have no hesitation whatsoever in recommending Watches of Mayfair to anyone, their professional approach and customer service is exemplary. Anyone considering buying a luxury timepiece will not be disappointed entrusting Matthew and his team to supply you with your special timepiece.

CW

Carl Weeden

5 out of 5 stars
Excellent service

Although all the communication with WOM was via WhatsApp,Matthew kept me informed every step of the way. Timepiece was sized for me prior to delivery. I requested a specific date for delivery and Matthew and their courier did not disappoint. On the whole a great experience and would not hesitate in recommending Watches of Mayfair and Matthew.

DJ

David Jackson

5 out of 5 stars
Excellent service and price

Excellent service and price. Watch arrived on the date agreed and was very securely packaged. Very pleased with my new watch

LA

Little A

5 out of 5 stars
A totally professional approach

A totally professional approach. Communication was excellent throughout and what I really appreciated is that Matt always followed through on everything he'd written or said, without delay. When I wanted to collect the watch from him personally he ensured that was possible. When I was too excited by the product and lacked the confidence to wear it home on public transport he arranged tracked delivery to my house the next day! It duly arrived in the morning beautifully packaged. For 25 years I've relied on a local jeweller [and friend] for all high end purchases and this experience equalled that high standard in every way. I would happily recommend Watches of Mayfair.

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All reviews

100 total • Write a review

Showing 1 - 10 of 96 reviews
CC
4 out of 5 stars

Excellent service and communication!

Excellent service and communication!

Date of experience: June 13, 2025

MH
5 out of 5 stars

Watch purchase from Watches of Mayfair.

The correspondence via WhatsApp was excellent with several enquiries regarding prices and delivery being responded to within a couple of hours. There was always a follow up message, but nothing that could be regarded as being pushy. The watch was heavily discounted (Grand Seiko) but came with a full factory warranty. The transaction was easy to complete and the watch arrived the following day. Would definitely recommend.

Date of experience: June 6, 2025

G
5 out of 5 stars

Great price and service

The price quoted for the longines conquest was the cheapest I had seen . I thought there had to be a catch. But everything was faultless. Watch arrived quite quickly. Perfect condition. All paperwork included. Would definitely use again.

Date of experience: June 6, 2025

JC
5 out of 5 stars

What a brilliant find; great people; great products

I found Watches for Mayfair online and having seen so many good reviews I thought I'd give them a try. I found their website excellent, almost too much choice really, lol. Placed my order on a Sunday. Response was quick and any questions were dealt with promptly and accuratly. I had to wait for a couple of days for my chosen watch to be sourced and as it was a bank holiday weekend, managed to go to their shop in west london to collect. Superb people, friendly, professional and just a joy to deal with. Would i recommend them; absoluetly. Am I happy with the watch I purchased and the price i paid; Very much so; will i be using this company again; without hesitation.

Date of experience: June 3, 2025

AA
5 out of 5 stars

Same as always perfect.

Same as always just perfect.

Date of experience: May 30, 2025

JD
5 out of 5 stars

It was an easy and seamless experience

It was an easy and seamless experience, buying my Leica Camera from Watches of Mayfair. Also very swift shipping and no issues registering Leica Warranty. Emma was very helpful and knowledgeable.

Date of experience: May 30, 2025

T

Tom

US

5 out of 5 stars

Mido Big Tv

Great service, competitive pricing and a happy customer.

Date of experience: May 30, 2025

AD
5 out of 5 stars

Second time buying from Matt at Watches…

Second time buying from Matt at Watches of Mayfair. Brilliant experience from start to finish. Good price, great communication and great service. Buy with confidence...

Date of experience: May 30, 2025

SK
5 out of 5 stars

Great service

Great service. Was unsure until I completed research as to whether the promise of genuine product and warranty would play out well and it did. No issues and no delays.

Date of experience: May 21, 2025

MV
5 out of 5 stars

Second purchase from these guys and the…

Second purchase from these guys and the customer service is great alongside the unbeatable price. I will be back!

Date of experience: May 20, 2025

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