Review summary

Watches of Mayfair is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about expensive.

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c

customer

5 out of 5 stars
Exemplary Customer Service and Quality Company

I have been looking to purchase a classic elegant timepiece for a little while and during my search and due diligence i found the Watches of Mayfair business. After reviewing my options and consulting reviews of the business i duly placed an order for a Longines Elegant 41mm dia watch. I placed an order with Watches of Mayfair on Tuesday 17th June. The order was acknowledged very quickly via email and communications from Matthew at Watches of Mayfair. Further communications were received from Matthew over the next couple of days and on Friday 20th in the afternoon i took delivery of my new timepiece. I was very pleasantly astounded by the speed of delivery from Watches of Mayfair. The quality of the Longines Watch has exceeded my expectations and i look forward to wearing over the coming years. I have no hesitation whatsoever in recommending Watches of Mayfair to anyone, their professional approach and customer service is exemplary. Anyone considering buying a luxury timepiece will not be disappointed entrusting Matthew and his team to supply you with your special timepiece.

CW

Carl Weeden

5 out of 5 stars
Excellent service

Although all the communication with WOM was via WhatsApp,Matthew kept me informed every step of the way. Timepiece was sized for me prior to delivery. I requested a specific date for delivery and Matthew and their courier did not disappoint. On the whole a great experience and would not hesitate in recommending Watches of Mayfair and Matthew.

DJ

David Jackson

5 out of 5 stars
Excellent service and price

Excellent service and price. Watch arrived on the date agreed and was very securely packaged. Very pleased with my new watch

LA

Little A

5 out of 5 stars
A totally professional approach

A totally professional approach. Communication was excellent throughout and what I really appreciated is that Matt always followed through on everything he'd written or said, without delay. When I wanted to collect the watch from him personally he ensured that was possible. When I was too excited by the product and lacked the confidence to wear it home on public transport he arranged tracked delivery to my house the next day! It duly arrived in the morning beautifully packaged. For 25 years I've relied on a local jeweller [and friend] for all high end purchases and this experience equalled that high standard in every way. I would happily recommend Watches of Mayfair.

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All reviews

100 total • Write a review

Showing 41 - 50 of 96 reviews
R
5 out of 5 stars

Thank you Matt

Thank you Matt! Watches of Mayfair is my go to place to buy a watch. The whole experience was exceptional. I got a great price on a Grand Seiko and the watch is stunning.

Date of experience: February 27, 2025

SH
5 out of 5 stars

Highly recommended - perfect service with good pricing

Delighted with my first risk-free experience of buying a luxury watch. I had previously done some research on watches I liked, including prices of new and used items from private sellers, authorised dealers and secondary market dealers. WoM had my favourite watch in stock, new with over 98% of its international warranty period remaining and priced at 22.5% discount on RRP. I doubt I could obtain a better discount from ADs or buying tax free abroad. Perfect professional and friendly service from Matthew including wrist bracelet adjustments and offering to arrange the box and papers to be couriered to my home address. I have no hesitation in recommending WoM.

Date of experience: February 27, 2025

MD
1 out of 5 stars

AS A PURCHASER OF MANY EXPENSIVE…

AS A PURCHASER OF MANY EXPENSIVE WATCHES FOR MANY YEARS AND MY EXPERIENCE WITH OFFICIAL WATCHES THE OWNERS OF THIS BUSINESS HAVE NO IDEA HOW TO SPEAK OR TREAT POTENTIAL CUSTOMERS AND WOULD NEVER REACH OUT TO THEM AGAIN

Date of experience: February 24, 2025

S

SA

US

5 out of 5 stars

Purchasing made easy

Purchasing was made easy. Matt sent me pictures of the watch and paying online was easy. The watch was with me the next day. I'd definitely use again in the future.

Date of experience: February 20, 2025

C
5 out of 5 stars

Seamless Experience

I think in general people are concerned about purchasing a watch from a non-authorized dealer, particularly when the watch is expensive (understanding that expensive is a relative term). there is a very vibrant watch that exist outside of and complements the sale of watches from only authorized dealers, but many people might not have experience with this secondary market. not surprisingly, if a deal sounds too good to be true or even very good, one should always be suspicious. I am not an experienced watch buyer, but I had done some research and was comfortable in buying a watch outside of the authorized dealer network (actually, I didn't have much choice because the watch I wanted had been discontinued). I heard about Mayfair and took a chance. The communication from one of the representatives was excellent, and the item was exactly as described. Shipping was also as described. The representative even assisted me in determining some information regarding the warranty. I would confidently purchase from Mayfair again.

Date of experience: February 15, 2025

AM
5 out of 5 stars

Fantastic all round

Fantastic all round. From seeing the watch on the website to being on my wrist (non-UK resident) was just 20 hours! Great communication by email, ease of payment and immediate priority dispatch.

Date of experience: February 14, 2025

BG
5 out of 5 stars

Omega Speedmaster Professional

I had an excellent buying experience with Watches of Mayfair. The entire process was conducted online. Both Emma and Matthew answered all my questions fully and quickly. The watch was in-stock and was delivered quickly and very well packaged. The price was the best I could fine and included the necessary paperwork for a full 5 year Omega warranty. The watch is stunning, I am delighted with my purchase and highly recommend Watches of Mayfair.

Date of experience: February 13, 2025

SK
5 out of 5 stars

Great selection at competitive prices

Great selection at competitive prices. Great customer support.

Date of experience: February 5, 2025

GC
5 out of 5 stars

My first time buying from Watches of…

My first time buying from Watches of Mayfair. Watch quickly sourced and delivered within promised timescale. Price was the best that I could find. Excellent customer service. I'm happy to recommend.

Date of experience: February 4, 2025

SW
5 out of 5 stars

Exceptional Service & Seamless Experience!

I had an excellent experience purchasing a watch from Watches of Mayfair. The entire process was handled remotely, yet everything was incredibly smooth and professional. Matt provided exceptional service—clear communication, prompt responses, and expert knowledge that made the transaction effortless. From my initial inquiry to delivery, every detail was managed with care and precision. The watch arrived in perfect condition, exactly as described, and beautifully packaged. The professionalism and reliability of Watches of Mayfair truly set them apart. I highly recommend them to anyone looking for a premium and hassle-free luxury watch-buying experience. I’ll definitely be a returning customer!

Date of experience: February 4, 2025

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