Review summary

Warner Leisure Hotels receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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sH

stephen Harris

3 out of 5 stars
Flies on the buffet food

Our stay was at Holme Lacey House near Hereford. One of the Warner Leisure hotels. We visited the market garden restaurant for breakfast and Dinner when we noticed that the buffet food on the centre stall underneath the skylight window was crawling with green-bottle flies, they were also crawling on the mirror behind our table. For this reason we avoided selecting food from this area so our choice of buffet was limited to hot food only. I believe this was wholly unacceptable and constituted a safety hazard that could have resulted in an illness. We have visited other Warner hotels so much so that we are platinum guests and have never experienced this before.

A

Alan

5 out of 5 stars
Perfect Stay

I have stayed at 13 of the Warner Sites. Most recently was my 6th stay at Heythrop Park, my favourite of them all. The sheer expanse of the place is breathtaking. With a choice of 3 superb restaurants to dine in and 2 entertainment venues to enjoy visiting acts or the in-house entertainment team, it is the perfect place for a break.

L

Liz

3 out of 5 stars
Deteriorating Warner service

Warner have brought in a policy of not servicing rooms the day after arrival. This is appalling. We pay a lot of money to stay at Warner, we should not have to do our own housekeeping. We are disgusted about this new policy.

MA

Mrs Anne Coates

4 out of 5 stars
This was the first stay at The…

This was the first stay at The Runneymede on Thames, we have stayed at many Warner's before. We were welcomed at the reception and given our keys. There is only one small lift which is suppose to hold 6 but when you get wheelchairs in there is not much room even for the carer. Food was not as good as he has been other times and the activities which are now charged for was not good either. Prices had gone up with drinks etc but there was now a service charge on drinks brought to your table. The entertainment was very good and the room was clean and tided each day. We have decided that this would be our last Warner's holiday as we cannot see things getting any betteer

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Showing 951 - 960 of 996 reviews
MJ
5 out of 5 stars

Visited lakeside Warners last year for…

Visited lakeside Warners last year for the first time in a long while. I wasn't sure what to expect but it was the best weekend. The food, entertainment, staff and accommodation were perfect. I have recommended it to lots of friends who have now enjoyed the experience. Already booked for this year.

Date of experience: January 30, 2024

GF
1 out of 5 stars

Myself and wife booked whith alvaston…

Myself and wife booked whith alvaston hall my wife has fell I’ll very serious condition so we cannot take the break Warner hotels will not refund us any money at and showing not concern at all the staff on phone we’re in concernd down to being rude kept are five hundred pounds for nothing beware when booking they care nothing for regular customers girl’s in office should hang there heads in shame hope this never happens to them selfs or family because in can come out from nowhere g freeman

Date of experience: January 29, 2024

ST
1 out of 5 stars

Disappointing food

Eleven friends went off to Alvaston Hall for five nights. Lovely hotel in a lovely setting, very near to the lovely Nantwich. Apart from two members of the team, from the smaller al la carte restaurant, who need training in customer care and manners, the staff were wonderful. All of that said, sadly the food was lacking in every respect. Awful! You look forward to sitting down to dinner in the evening but we were repeatedly very disappointed. It appeared that the team were under staffed and under pressure. The team in the main restaurant were delightful and worked jolly hard but the food was lacking. As a group of friends we have stayed in many Warner hotels over the years but the food let this hotel down badly. That together with two extremely aggressive, defensive, poorly managed members of staff means that we will never book a Warner break again. Eleven regular guests with eleven bar bills that Warners will now lose because of our experience.

Date of experience: January 29, 2024

CW
5 out of 5 stars

I received an email regarding a new…

I received an email regarding a new topic at a hotel I liked. It was easy to book

Date of experience: January 26, 2024

SM
4 out of 5 stars

We like to know that your meals are…Good to relax

We like to know that your meals are included in the price you pay so you dont have to waste time searching for somewhere to eat.

Date of experience: January 26, 2024

C
5 out of 5 stars

Easy booking over the phone

Just a phone call to join two breaks together, easily done by the booking representative.The experience of booking was so simple, any questions answered fully. It is nice to speak to someone experienced and happy in their work.

Date of experience: January 26, 2024

LV
5 out of 5 stars

Warner has excellent choices

Very easy to find your wayon the site

Date of experience: January 26, 2024

DW
5 out of 5 stars

Thoresby hall

All staff were helpful and very knowledgeable did all they could to help me book my holiday at thorsby hall

Date of experience: January 26, 2024

PJ
5 out of 5 stars

Easy booking

Easy booking , good value , lots of food choices and great leisure facilities.

Date of experience: January 26, 2024

M
4 out of 5 stars

Gunton Hall- It was a fabulous…

Gunton Hall- It was a fabulous experience. Value for money. The food variety was great as well. The entertainment got me up dancing and singing along. The rooms are very cozy. I would recommend.

Date of experience: January 26, 2024

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