Review summary

Warner Leisure Hotels receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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sH

stephen Harris

3 out of 5 stars
Flies on the buffet food

Our stay was at Holme Lacey House near Hereford. One of the Warner Leisure hotels. We visited the market garden restaurant for breakfast and Dinner when we noticed that the buffet food on the centre stall underneath the skylight window was crawling with green-bottle flies, they were also crawling on the mirror behind our table. For this reason we avoided selecting food from this area so our choice of buffet was limited to hot food only. I believe this was wholly unacceptable and constituted a safety hazard that could have resulted in an illness. We have visited other Warner hotels so much so that we are platinum guests and have never experienced this before.

A

Alan

5 out of 5 stars
Perfect Stay

I have stayed at 13 of the Warner Sites. Most recently was my 6th stay at Heythrop Park, my favourite of them all. The sheer expanse of the place is breathtaking. With a choice of 3 superb restaurants to dine in and 2 entertainment venues to enjoy visiting acts or the in-house entertainment team, it is the perfect place for a break.

L

Liz

3 out of 5 stars
Deteriorating Warner service

Warner have brought in a policy of not servicing rooms the day after arrival. This is appalling. We pay a lot of money to stay at Warner, we should not have to do our own housekeeping. We are disgusted about this new policy.

MA

Mrs Anne Coates

4 out of 5 stars
This was the first stay at The…

This was the first stay at The Runneymede on Thames, we have stayed at many Warner's before. We were welcomed at the reception and given our keys. There is only one small lift which is suppose to hold 6 but when you get wheelchairs in there is not much room even for the carer. Food was not as good as he has been other times and the activities which are now charged for was not good either. Prices had gone up with drinks etc but there was now a service charge on drinks brought to your table. The entertainment was very good and the room was clean and tided each day. We have decided that this would be our last Warner's holiday as we cannot see things getting any betteer

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All reviews

1,000 total • Write a review

Showing 991 - 996 of 996 reviews
BH
5 out of 5 stars

Friendly Hotel

The friendliness of the hotel Manager and all the Staff no complaints whatsoever

Date of experience: January 18, 2024

G
5 out of 5 stars

Ease of identfing weekend break and subsequent booking

Easy process of finding the right entertainment programme and then clear room booking and activities.

Date of experience: January 18, 2024

CG
5 out of 5 stars

Went above and beyond helping with the…

Went above and beyond helping with the booking

Date of experience: January 18, 2024

AM
4 out of 5 stars

As your pay structure is very minimal I…

As your pay structure is very minimal I like to tip. However after a four night stay the trend now seems to be a collection of waiters (waitresses) rather than just one for the whole stay. How is one supposed to tip, a few pence for each or a decent tip for just one. This is a serious matter and I would like a reply please.

Date of experience: January 18, 2024

LM
4 out of 5 stars

They are helpful and interested in…

They are helpful and interested in ensuring we have a good holiday experience in a relaxing atmosphere with attention to detail and the employment of experienced and attentive staff in all areas of the holiday operation.

Date of experience: January 18, 2024

EG
4 out of 5 stars

Easy to book with a good choice of…

Easy to book with a good choice of accommodation with twin beds, excellent location of the castle, nice pictures

Date of experience: January 18, 2024

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