Review summary

Warner Leisure Hotels receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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sH

stephen Harris

3 out of 5 stars
Flies on the buffet food

Our stay was at Holme Lacey House near Hereford. One of the Warner Leisure hotels. We visited the market garden restaurant for breakfast and Dinner when we noticed that the buffet food on the centre stall underneath the skylight window was crawling with green-bottle flies, they were also crawling on the mirror behind our table. For this reason we avoided selecting food from this area so our choice of buffet was limited to hot food only. I believe this was wholly unacceptable and constituted a safety hazard that could have resulted in an illness. We have visited other Warner hotels so much so that we are platinum guests and have never experienced this before.

A

Alan

5 out of 5 stars
Perfect Stay

I have stayed at 13 of the Warner Sites. Most recently was my 6th stay at Heythrop Park, my favourite of them all. The sheer expanse of the place is breathtaking. With a choice of 3 superb restaurants to dine in and 2 entertainment venues to enjoy visiting acts or the in-house entertainment team, it is the perfect place for a break.

L

Liz

3 out of 5 stars
Deteriorating Warner service

Warner have brought in a policy of not servicing rooms the day after arrival. This is appalling. We pay a lot of money to stay at Warner, we should not have to do our own housekeeping. We are disgusted about this new policy.

MA

Mrs Anne Coates

4 out of 5 stars
This was the first stay at The…

This was the first stay at The Runneymede on Thames, we have stayed at many Warner's before. We were welcomed at the reception and given our keys. There is only one small lift which is suppose to hold 6 but when you get wheelchairs in there is not much room even for the carer. Food was not as good as he has been other times and the activities which are now charged for was not good either. Prices had gone up with drinks etc but there was now a service charge on drinks brought to your table. The entertainment was very good and the room was clean and tided each day. We have decided that this would be our last Warner's holiday as we cannot see things getting any betteer

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All reviews

1,000 total • Write a review

Showing 941 - 950 of 996 reviews
MP
4 out of 5 stars

Quick & simple booking process

Quick & simple booking process, extremely friendly & efficient & knowledgeable staff. Helped that we new the location intimately & new exactly what we wanted.

Date of experience: January 31, 2024

A
5 out of 5 stars

Great value break

Great value break. Good food accommodation and entertainment.

Date of experience: January 31, 2024

ML
4 out of 5 stars

Our weekend at studley castle was…

Our weekend at studley castle was really enjoyable.

Date of experience: January 31, 2024

RC
4 out of 5 stars

Good helpful service

No like mg wait on phone to get through to a representative. When through they were knowledgeable and very helpful to help me get what i wanted

Date of experience: January 31, 2024

MB
5 out of 5 stars

Littlecote House..Fab 80s Festival

What an amazing weekend at Littlecote Hotel 80s Festival. We had so much fun that we are coming back for the next one. Nathan Moore from Brother Beyond was so energetic and created a really great party atmosphere. Chesney Hawkes was a great band too. Took us back to the 80s and 90s and our youth! Everyone was enjoying themselves. Absolutely amazing fun!

Date of experience: January 31, 2024

M

MJ

US

5 out of 5 stars

Book with ease, relax with ease.

Very easy to follow and progress bookings.

Date of experience: January 30, 2024

GN
5 out of 5 stars

The holiday I booked was good value and…

The holiday I booked was good value and the website worked well

Date of experience: January 30, 2024

MS
4 out of 5 stars

The cancellation process was easy on…

The cancellation process was easy on the phone. However, I first tried to use Email 'online' but that resulted in a return email and form filling. I understood that I would loose my deposit and Warner Insurance.

Date of experience: January 30, 2024

CC
1 out of 5 stars

Very disappointing

As per usual Venture Capitalists take over and screw the business as hard as they can to maximise profits and as a result standards deteriorate across the board. Shame really as Warners used to be good value for money!

Date of experience: January 30, 2024

rf
5 out of 5 stars

i stayed at corton and loved the whole…

i stayed at corton and loved the whole experience so when we got home we persuaded some friends to come with us to cricket in july. that does not mean that my wife and i wont sneak in another visit before then.

Date of experience: January 30, 2024

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