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HomeWeb3 & CryptocurrencyWallet Uphold Reviews
Wallet Uphold logo

Wallet Uphold Reviews

1.3620689655172413 out of 5 stars
1.3620689655172413 out of 5 stars
1.4
|Bad|58 reviews

TrustScore

1.4
1.3620689655172413 out of 5 stars
Bad
5 out of 5 stars
3
4 out of 5 stars
0
3 out of 5 stars
4
2 out of 5 stars
1
1 out of 5 stars
50
58 reviews in total

Review summary

Wallet Uphold receives overwhelmingly negative feedback, with a staggering 88% of reviews rating it 1 star. Many customers express frustration over account restrictions and the inability to access their funds, often describing the platform as a scam. Common complaints include accounts being locked without warning, unresponsive customer service, and excessive fees. Despite these issues, a small number of users commend the support team for being kind and responsive, highlighting a glimmer of positive interaction amidst the chaos. However, the overall sentiment is dominated by dissatisfaction, with numerous reviewers warning others to avoid the platform. The majority view reflects a deep mistrust and frustration with Wallet Uphold's services.

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Based on reviews, created with AI

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Owolabi Oyetunji
Owolabi OyetunjiFeatured

2 weeks ago

1 out of 5 stars

I had a very disappointing experience/ Run away

I had a very disappointing experience with Uphold. After fully verifying my account, I deposited funds and later attempted to withdraw my Bitcoin to my own external wallet. The transaction was flagge... See more

Customer
CustomerFeatured

5 months ago

1 out of 5 stars

Unable to access my Uphold account and funds

Since 4/10/2023 I have been a customer of Uphold Wallet, and until 8/6/2025, I have experienced no issues logging into my account, making purchases or executing sales. At risk is $1200 worth of XRP i... See more

Hubert
HubertFeatured

6 months ago

5 out of 5 stars

I always TRUST in this UPHOLD WALLET

I always TRUST in this wallet, in my case and opinion its almost 7 years and I haven't a complaint with them, the support team risponds always,

Jaydin Douglas
Jaydin DouglasFeatured

7 months ago

1 out of 5 stars

I attempted to transfer funds using the…

I attempted to transfer funds using the account. When the transaction didn’t go through they restricted my account and said nothing as regard to why. My account has been restricted for a week now. I w... See more

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Jennifer Sarai Bravo Patria
Jennifer Sarai Bravo Patria
1 reviews
almost 4 years ago
1 out of 5 stars

Ya va para dos años está situación de…

Ya va para dos años está situación de que no puedo retirar mis ahorros, de verdad no la recomiendo para nada, mi número de ticket es #2022407 me han asignado a Karoll, Alicia, Vanesa, Luz, Santiago, Lesli, Veronica, Yuliana Rojas, solo por nombrar algunos para que revisen mi caso y nada que obtengo respuesta, considero esto una falta de respeto la verdad. Si pudiera puntuar cero estrellas lo haría pero lamentablemente lo mínimo es una estrella

Helpful?
James McLennan
James McLennan
1 reviews
almost 4 years ago
1 out of 5 stars

I really don't love not even like this app...... need massive fixing and improving

I really don't love not even like this app. In order to improve the app you should be able to send and receive cryptos both in and out of the uphold wallet. Otherwise I will delete my account. And you stole my bat token!?? Since I cannot send my digital assets outside of my uphold wallet into another crypto wallet.

Helpful?
Anna Freeland
Anna Freeland
1 reviews
about 4 years ago
1 out of 5 stars

Worst company ever got ignoring their customersIv had my account restricted for…

Iv had my account restricted for several weeks now, They gave me no reason why, I sent about 20 emails and went on live chat I got no response from either. I went on trust pilot left a bad reveiw and they got back to me straight away. I sent them all the information they requested. I then got an email to say I’m good to go. Logged into me account still blocked again sent them emails which surprise surprise still ignoring. What does one have to go to get them to respond, thru are just not doing there job, Worst wallet ever but I give time a 5 for ignoring their customers, will have to find a more reliable walker as they obviously don’t value their customers.

Helpful?
david b
david b
1 reviews
about 4 years ago
1 out of 5 stars

Account blocked for no reason.

Account blocked for no reason. No help. No support, no reason.

Helpful?
Loycee Martínez
Loycee Martínez
1 reviews
over 4 years ago
1 out of 5 stars

Just bad

Just bad, my account has been blocked for no reason, nobody told me why exactly my account was blocked I went for customer support and they just keep saying the same thing "we can't longer offer you an account" but why? they never say the reason. My request was #1589536

Helpful?
Rob Callen
Rob Callen
1 reviews
over 4 years ago
1 out of 5 stars

Uphold is terrible

Uphold is terrible, they block your account and refer you to a link of why accounts get blocked, but you honestly dont know why they blocked, this is completely unprofessional, they accuse you of something you did or did not know what you did, it is unprofessional as they treat their customers differently,and give reasons why they blocked their account to some and not others, like in germany a restrictions apparenly changed for one person, but with me i literally have no idea what i did wrong, Uphold iS BAD . DO NOT CONSIDER THEM

Helpful?
Mariana Lauret
Mariana Lauret
1 reviews
over 4 years ago
1 out of 5 stars

Malísimo

Malísimo, cierran las cuentas sin ninguna justificación y se quedan con las criptomonedas, no hay forma de sacarlas.

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Pablo Parra
Pablo Parra
1 reviews
over 4 years ago
1 out of 5 stars

Pablo javie parra blanco

Pablo javie parra blanco 28 jul. 2021 20:50 GMT+1 Mi cuenta desde hace 11 días está en revisión con saldo incluido ya cargue todos mis documentos desde hace 4 días, ayer entre nuevamente y me sale el letrero de “Bajo revisión” puedo hacer uso de la cuenta pero no puedo ni retirar ni comprar cryptos espero pronta respuesta positiva para cambiar mi opinión en su calificación saludos !!

Helpful?
Matthew Riley
Matthew Riley
1 reviews
over 4 years ago
1 out of 5 stars

Uphold has held my account hostage for three months.

My account has been under review for 3 months. They have around 7,000 of my xrp coins that are paid for. Sent them a message to let me transfer to another wallet and they wouldn’t let me. They have my 7,000 coins and now closed my account. I’m filing a complaint with they SEC in the morning and also filing a police report and then to anyone else I can seen the reports to. What a joke! Ticket#1519337

Helpful?
Nene Mio
Nene Mio
1 reviews
over 4 years ago
1 out of 5 stars

Estoy bajo revisión y todo esta bien…

Estoy bajo revisión y todo esta bien con mis documentos soporte no logra hacer nada pésima app

Helpful?
Iwona Grzybek
Iwona Grzybek
1 reviews
over 4 years ago
1 out of 5 stars

Did Wallet Uphold take a responsibility…

Did Wallet Uphold take a responsibility for transferring money to scammers????

Helpful?
Ojuelas Oreo
Ojuelas Oreo
1 reviews
over 4 years ago
1 out of 5 stars

Ponen en revision la cuenta sin sentido alguno solo por invertir en ella misma

Pense que esta wallet me serviria de lo mejor para invertir en criptomonedas pero me pusieron en revision al instante en que meti algunoa dolares para invertir quiero que me solucionen el problema esta app se esta volviendo muy defectuosa solucionen eso ya van 2 dias y la cuenta sigue igual # de ticket 1426282

Helpful?
Ayfer Avcı
Ayfer Avcı
1 reviews
almost 5 years ago
1 out of 5 stars

hesabım haksız yere feshedildi

We’re very sorry to tell you that we can no longer offer you an account. Sometimes we have to make difficult decisions as new information becomes available. Our automated systems aren’t perfect and, if you feel that we’ve made a mistake, please contact support. Thank you for your understanding. What does this mean? I have been using it for 1 month. No problem, now I received a message like this. Please correct my account. Morning Afternoon I used the Brave Browser Receiving Payment You have recently been closing my account please What does this mean? I have been using it for 1 month. No problem, now I received a message like this. Please correct my account. Morning Afternoon I used the Brave Browser Receiving Payment You have recently been closing my account please Uphold : Hey, this is an automated system, our systems aren't perfect and good customers get caught up in the alerts from time to time. We'd be happy to take another look at the account closure decision. Our team has been notified, you'll have a response via email within the next hours 😊 Ayfer avcı: May God Punish You I Didn't Receive a Message After 4 days, çdlar will come, but you deliberately closed my account I don't love you at all, may God give you trouble

Helpful?
lisbet ruiz
lisbet ruiz
1 reviews
almost 5 years ago
1 out of 5 stars

Wallet Uphold me coloco en revision.

Buenas noches, la Wallet Uphold es muy buena, pero ya hace 21 dias que colocaron mi cuenta en revision y nada que me dan respuesta. les he enviado casi 10 mensajes y solo me dijeron que estan revisando mi casa, pero pasan y pasan los dias y siento que perdi mis USD.

Helpful?
Eduardo Vasconcelos
Eduardo Vasconcelos
1 reviews
almost 5 years ago
1 out of 5 stars

I`m very unsatisfied.

I`m very unsatisfied. My account is under review and It take a lot of time to solve the problem and my fund are blocked. I had 1100 usd and now I have 500. I already lost 600 usd. Is a lot of money for me. Someone told me to trust in your wallet and I´m losing money due to your delay. Who gonna pay me my money? I had open 2 accounts because it took a long time to verify the account. I already said to delete one account and keep the other and nothing. Im very dissapointed. They will pay my money? When the sccounts are under review they must froze the money that we have. Best regards, Eduardo Vasconcelos Uphold Support escreveu no dia sexta, 23/04/2021 à(s) 06:01: ##- Please type your reply above this line -## Hi Eduardo, How did we do? Tell us where we can do better. How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Your ticket was about: Uphold Support (Uphold Support) Apr 17, 2021, 4:33 AM GMT+1 Hi Eduardo, We apologize for the delay. We’ve noticed your ID is being used for more than one Uphold account. Only one account per person is allowed on our platform. Please choose one of the accounts below to remain open and we’ll close the others for you. Any balances on the account(s) to be closed will be transferred to the account you. For us to complete your request, we must also validate your identity. Please click on the secure link below and follow the instructions. Veriff link Hoping to hear from you soon! Best regards, Oscar and the Uphold Team P.S. We’re experiencing higher than normal wait times. Thanks for bearing with us while we respond to your inquiries as quickly as we can.

Helpful?
dawit tosetti
dawit tosetti
1 reviews
almost 5 years ago
1 out of 5 stars

ACCOUNT UNDER REVIEW

It's 3weeks I'm waiting their answer but they always say to relink my card but the problem is still there, also with another card or without. It's unbelievable they stop an account for 3weeks with no ways to solve it by them. Should be punished for all the problems is creating, as i see. I want my money back asap. #1283575

Helpful?
Andres Blanco
Andres Blanco
1 reviews
almost 5 years ago
1 out of 5 stars

mas de un mes sin mi dinero

Tengo mi cuenta restringida desde hace un mes mando correos todos los dias quitaron el chat en vivo y nadie me responde estan peor que nunca tengo 100 dolares alli y necesito mi dinero y no me dejan sacarlo siento que me estan ROBANDO ayuda urgente

Helpful?
Dj hacker
Dj hacker
1 reviews
almost 5 years ago
1 out of 5 stars

Verification failure

My account was restricted , and I funds on it , I am waiting for 2 months already , they allow you to deposit , trade , but you can’t withdraw or send , my ticket number is #1160569

Helpful?
Mostkeys
Mostkeys
1 reviews
almost 5 years ago
1 out of 5 stars

This is the worst wallet i do ever…

This is the worst wallet i do ever experience in my life. Any customer in the world i never recommend this wallet. Worst of Worse. Down service. Be aware with coin base or some other. Never ever do connect with UPHOLD. The worse one ever

Helpful?
Yuri Gregorio
Yuri Gregorio
1 reviews
almost 5 years ago
3 out of 5 stars

Uphold under review account

Uphold restricted account - ticket 1130812 Why is my account restricted? I do have funds but i´m unable to access it. Several emails have been sent but so far no replay. Here is the ticket number #1130812 Regards

Helpful?
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Web3 & Cryptocurrency