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HomeWeb3 & CryptocurrencyWallet Uphold Reviews
Wallet Uphold logo

Wallet Uphold Reviews

1.3620689655172413 out of 5 stars
1.3620689655172413 out of 5 stars
1.4
|Bad|58 reviews

TrustScore

1.4
1.3620689655172413 out of 5 stars
Bad
5 out of 5 stars
3
4 out of 5 stars
0
3 out of 5 stars
4
2 out of 5 stars
1
1 out of 5 stars
50
58 reviews in total

Review summary

Wallet Uphold receives overwhelmingly negative feedback, with a staggering 88% of reviews rating it 1 star. Many customers express frustration over account restrictions and the inability to access their funds, often describing the platform as a scam. Common complaints include accounts being locked without warning, unresponsive customer service, and excessive fees. Despite these issues, a small number of users commend the support team for being kind and responsive, highlighting a glimmer of positive interaction amidst the chaos. However, the overall sentiment is dominated by dissatisfaction, with numerous reviewers warning others to avoid the platform. The majority view reflects a deep mistrust and frustration with Wallet Uphold's services.

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Based on reviews, created with AI

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See what reviewers are saying

Owolabi Oyetunji
Owolabi OyetunjiFeatured

2 weeks ago

1 out of 5 stars

I had a very disappointing experience/ Run away

I had a very disappointing experience with Uphold. After fully verifying my account, I deposited funds and later attempted to withdraw my Bitcoin to my own external wallet. The transaction was flagge... See more

Customer
CustomerFeatured

5 months ago

1 out of 5 stars

Unable to access my Uphold account and funds

Since 4/10/2023 I have been a customer of Uphold Wallet, and until 8/6/2025, I have experienced no issues logging into my account, making purchases or executing sales. At risk is $1200 worth of XRP i... See more

Hubert
HubertFeatured

6 months ago

5 out of 5 stars

I always TRUST in this UPHOLD WALLET

I always TRUST in this wallet, in my case and opinion its almost 7 years and I haven't a complaint with them, the support team risponds always,

Jaydin Douglas
Jaydin DouglasFeatured

7 months ago

1 out of 5 stars

I attempted to transfer funds using the…

I attempted to transfer funds using the account. When the transaction didn’t go through they restricted my account and said nothing as regard to why. My account has been restricted for a week now. I w... See more

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Biory Isaac Abraham
Biory Isaac Abraham
1 reviews
almost 5 years ago
1 out of 5 stars

Uphold Restricted Account

Uphold Restricted Account - Ticket Reference is #1174335 - My fund has been stuck. My account switch status from verified to being reviewed. My fund is frozen. I have a request for assistance. This is the first platform I see that want to keep money of customers. I've been waiting for a long time in pain and I'm not losing my fund. So please lift that restriction. Ticket reference is #1174335

Helpful?
pedro
pedro
1 reviews
almost 5 years ago
1 out of 5 stars

cuenta bajo revision

me dice que mi cuenta esta bajo revision llevo varios dias esperando que el soporte me responda y no me han respondido quisiera tener una respuesta

Helpful?
Milo Touch Channel
Milo Touch Channel
1 reviews
almost 5 years ago
1 out of 5 stars

verification process too slow

verification process too slow. months have gone by they still reviewing it and they cannot help you. you cannot withdraw your funds. so, what i did to my BAT tokens from brave, i used it to send a tip to GraB.TC to be able to get a cashback.

Helpful?
Bikram Bhujel
Bikram Bhujel
1 reviews
almost 5 years ago
1 out of 5 stars

Uphold will scam you so please dont make account

Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer Scammer

Helpful?
Hùng Rùa
Hùng Rùa
1 reviews
almost 5 years ago
1 out of 5 stars

Uphold restricted account - ticket #1075834 - my fund has been stuck

My account switch status from verified to being reviewed. My fund was frozen for several months. I have a request for assistance with withdrawing money from my account and they declined. they said that the funds transferred into my account were obtained through deceit. then they hold my money. this is the first platform i see that want to keep money of customers. I waited a long time in pain and now may be i will lost my fund. my ticket is #1075834.

Helpful?
Michael Garcia
Michael Garcia
1 reviews
almost 5 years ago
1 out of 5 stars

STAY AWAY FROM UPHOLD WALLET

My first experience with the Uphold wallet came when I used it to store Basic Attention Token (BAT) I got from the Brave Browser. I still love the Brave Browser and I wish they would disassociate themselves from the Uphold Wallet. Everything about the Uphold wallet is just awful. They have two user interfaces (UI) one "classic" and a new one. Just pick a UI and go with it. But that is just the beginning of what is wrong with the entire Uphold platform. The fees are way to high, it's difficult and/or imposible to get your coin out. When you trade you don't get good spot market pricing. STAY AWAY FROM UPHOLD WALLET!! I have left the Uphold wallet open so the Brave browser can auto-deposit my BAT I earn each month, but I will move it off of the Uphold wallet platform when it has accumulated.

Helpful?
Helder André
Helder André
1 reviews
almost 5 years ago
3 out of 5 stars

Hi I’ve recommended Uphold wallet to a…

Hi I’ve recommended Uphold wallet to a senior, he had a bit of trouble to overcome the hips and bits of the configuration, but then it was sorted and it went all smoothly, but after a while the account was blocked and he can’t touch his money, please fix it urgently for it’s past a month that it’s like this, tell us what’s wrong so we can adjust and carry on investing and get crypto payment. Ticket is #1123459.

Helpful?

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Nuno Carvalho
Nuno Carvalho
1 reviews
almost 5 years ago
1 out of 5 stars

Uphold restricted account - ticket 1107285

Why is my account restricted? I do have funds but i´m unable to access it. Several emails have been sent but so far no replay. Here is the ticket number #1107285. Regards

Helpful?
James Ennis
James Ennis
1 reviews
almost 5 years ago
1 out of 5 stars

Why is my account restricted and what…

Why is my account restricted and what do I have to do to access my funds ticket number 1078 860

Helpful?
Sergi
Sergi
1 reviews
almost 5 years ago
1 out of 5 stars

Señores y Señoras de Uphold

Señores y Señoras de Uphold: No contestan a los correos electrónicos, no tienen el chat abierto nunca para poder comunicarnos.... Es como hablar con un muro.A ver si tienen la decencia de cerrar mi cuenta de una vez que ya está a 0.Tengan un poco de profesionalidad, que ya está bien de esconderse debajo de la mesa. Venga, a ver si vamos ponéndonos las pilas.Hasta pronto, o mejor dicho hasta nunca.Gracias

Helpful?
Naor
Naor
1 reviews
almost 5 years ago
1 out of 5 stars

My account still on review

Actually the uphold wallet has left something to be desired, first is that the support does not provide effective support, and then it is that they practically do not proceed. I changed my password on February 1st, 2021 and until today, it is still under review, I have sent a lot of emails to the support and nothing, I don't know what's going on, because they don't say anything. I have money in my uphold wallet and I can't move that money. In a few more days you will complete 30 days with the account under review.

Helpful?
Danny Parker
Danny Parker
1 reviews
almost 5 years ago
1 out of 5 stars

HORRIBLE COMPANY

HORRIBLE COMPANY! This company’s customer service is a joke! It’s less than a joke! They will steal your money and tell you to go screw! Read all of the reviews here... the majority of them are negative reviews for their “doesn’t exist service.” This platform is happy to take your money and sell you stock, however they will not allow their customers to sell their stock and close their accounts. WORST PLATFORM EVER!!! And that says a lot when considering what just happened with Wallstreetbets and Robinhood

Helpful?
gavin constantino
gavin constantino
1 reviews
about 5 years ago
1 out of 5 stars

gavin constantino

gavin constantino, no response no approval. they make it easy to put money in but haven't aloud me to take money out . theirs. give me my money. or ill take legal action asap. reply or I'll be forced to take legal action. I suggest no one uses this platform theybstarl your money. no one is on customer service and there is no phone number. reply?????!!!!!! Gavin constantino

Helpful?
Adnan
Adnan
1 reviews
about 5 years ago
1 out of 5 stars

It all started out well...

It all started out well, I got my uphold wallet up and running in no time, and purchased xrp and link which i was holding in my wallet for the last year. I saw some considerable gains with my chainlink portfolio as I bought it when it was only $3. So far, so good until a couple of weeks ago. I logged in to find out my account was under review, without warning or reason, I was blocked from my account, unable to sell my assets but conveniently still able to purchase more - looks like they have no problem taking your money even if your account is "under review". I was told not to worry after reaching out, and then a few days later i reveieved another email from the support team informing be that my account has been closed - again no reason or explanation. And then they make some vague statement about how my funds are safe and will be returned to me - again with no explanation or detail. Will they refund me the money i deposited, or will they tranfer my assets to an address of my choosing? or will they sell my assets and give me the current value back in fiat? who knows? they have given no answers. STAY AWAY - there is clearly something very shady going on - and i find it convenient that they have decided to steal my chainlink coins just as it starts to moon. Ridiculous and extremely disappointing.

Helpful?
Sarai vega
Sarai vega
1 reviews
about 5 years ago
2 out of 5 stars

mi ticket es el número 947496

mi ticket es el número 947496 Me dijeron que pasarían mi caso a un especialista hace 24 horas pero aún no se comunican conmigo para el envío de la totalidad de los fondos a otra cuenta. Necesito una respuesta xfavor

Helpful?
Odimil Rodriguez
Odimil Rodriguez
1 reviews
about 5 years ago
1 out of 5 stars

Mi cuenta fue puesta en revisión.

Mi cuenta fue puesta en revisión el 4 de diciembre después de realizar un pago por unos componentes de computadora que compre, simplemente me dijeron que la pondrían en revisión para asegurar mi dinero y que me pusiera en contacto con el soporte para solucionar este inconveniente pero ya a pasado mas de una semana y lo único que me dijeron fue que no podrían ofrecerme una cuente de usuario y que de un monedero para que me devuelvan mi dinero. Ya di la cartera virtual a la que me puedan devolver mi dinero pero todavía no me lo pasan, quisiera si es posible que me habiliten la cuenta por 24 hora para poder retirar mi dinero de manera mas cómoda si es posible. No tienen idea de el daño psicologico que genera el echo de que todos mis ahorros estén retenidos teniendo deudas que pagar solo por que su plataforma no funciona. Solicitud #933430

Helpful?
Clifford Greenfield
Clifford Greenfield
1 reviews
about 5 years ago
1 out of 5 stars

Uphold is trying to steal my money

Grecia Cordova (Uphold Support) Nov 6, 2020, 2:08 PM GMT Hi Clifford, We’re sorry to tell you that we can no longer offer you an account. Unfortunately, we’re not comfortable with the risk profile involved. This is not something we like to do and understand you may be frustrated. We’re a regulated business, and have to make difficult - and not always perfect - decisions like this to keep our community safe. The next step is to refund your balance. As your account was funded through an external cryptocurrency wallet, please reply to this email with the wallet address you’d like your holdings returned to. The card deposits will be refunded to their source account within the next 7-10 business days. Right now my money is still on hold nothing yet on my account

Helpful?
Andrielys Mendez
Andrielys Mendez
1 reviews
over 5 years ago
1 out of 5 stars

Buenas tardes

Buenas tardes, en los últimos días he presentado problemas con mi cuenta uphold, envié un correo al soporte y me respondieron que podía ingresar a mi cuenta por 14 días para retirar mi saldo, la verdad desconozco los motivos por la cual han restringido mi cuenta. Hace una semana, un día antes de restringir mi cuenta me realizaron unos pagos que aun no han llegado. Espero puedan ayudarme a solucionar este inconveniente. El número de ticket es el #871096

Helpful?
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Web3 & Cryptocurrency