Wallet Uphold
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I had a very disappointing experience/ Run away
I had a very disappointing experience with Uphold. After fully verifying my account, I deposited funds and later attempted to withdraw my Bitcoin to my own external wallet. The transaction was flagged, my account was placed under review, and shortly after I was informed that Uphold would no longer offer me an account. Uphold then forcibly liquidated my BTC and stated that my funds would be returned within 24 business hours. However, only a partial amount appears to be scheduled for return, with the remaining portion unaccounted for. To date: • I have not received the refund • I have not been given an itemized explanation for the missing portion • Multiple emails requesting clarification have gone unanswered • Support has stopped responding entirely I understand compliance reviews, but withholding part of a customer’s funds without transparency or timely communication is not acceptable. Ticket number: 6730960 I hope Uphold addresses this matter promptly and provides clarity and resolution.