Reviewers generally appreciate Vrbo for its extensive selection of properties and user-friendly booking process. Many customers highlight the detailed listings and accurate photos, which help set clear expectations for their stays. The platform is particularly praised for accommodating large groups and providing excellent customer protection when issues arise. However, some consumers express disappointment with communication, noting that responses from both Vrbo and property hosts can be slow or inadequate, especially regarding check-in information. Additionally, while the variety of options is a plus, several reviewers mention that service and cleaning fees can accumulate unexpectedly, leading to frustration. Overall, Vrbo offers a solid experience but has room for improvement in communication and transparency regarding fees.
9 hours ago
Platform works fine for basic bookings but the mobile app could be more responsive. Search results sometimes don't match the filters selected. Overall gets the job done.
9 hours ago
Property was nice enough but communication from both Vrbo and the host was poor. Had to call multiple times to get basic check-in information. For the price we paid, expected better service.
9 hours ago
Use Vrbo regularly for extended business stays. Properties are usually well-maintained and having a kitchen saves money on meals. Booking confirmations come quickly.
9 hours ago
Needed accommodations for 12 people and Vrbo had exactly what we needed. The group booking features work well and everyone had a comfortable stay. Highly recommend for family reunions.
Platform works fine for basic bookings but the mobile app could be more responsive. Search results sometimes don't match the filters selected. Overall gets the job done.
Property was nice enough but communication from both Vrbo and the host was poor. Had to call multiple times to get basic check-in information. For the price we paid, expected better service.
Use Vrbo regularly for extended business stays. Properties are usually well-maintained and having a kitchen saves money on meals. Booking confirmations come quickly.
Needed accommodations for 12 people and Vrbo had exactly what we needed. The group booking features work well and everyone had a comfortable stay. Highly recommend for family reunions.
Had an issue where the property wasn't as advertised and Vrbo's customer service team was fantastic. They found us alternative accommodations and handled the refund quickly. Really appreciated the support during a stressful situation.
Plenty of options in different price ranges which is nice. However, the service fees and cleaning fees can really add up quickly and aren't always clear upfront. Wish pricing was more transparent from the start.
Booked a cabin through Vrbo for our anniversary and it exceeded expectations. The photos were accurate, location was stunning, and the whole process from booking to checkout was hassle-free. Will definitely use again.
Found exactly what we were looking for on our family vacation. The booking process was smooth and the property matched the photos perfectly. Host was responsive and check-in was seamless.
The amount of detail in property descriptions and photos really helps set expectations. Amenities are clearly listed and the review system from other guests is helpful for decision making.
Love how user-friendly the website is. Filters work well and saved us tons of time finding pet-friendly places.
The property itself was fantastic, but when we had an issue with the hot water, it took multiple calls to get help from Vrbo support. Eventually resolved but took longer than expected. The app interface is intuitive though.
Found a beautiful beachfront condo that worked perfectly for our vacation. Only complaint is that cancellation policies vary so much between properties and aren't always easy to understand before booking.
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Vrbo is an online vacation rental marketplace that connects property owners with travelers seeking short-term accommodations. The platform allows users to search, book, and manage vacation rental properties including homes, apartments, and other lodging options in destinations worldwide. Vrbo facilitates the rental process by providing booking tools, payment processing, and communication features for both property owners and guests.
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