Vivid Doors

Great delivery lovely doors Quality doors

Delivered on time. Great packaging. Great communication throughout. Will use again

The door received is the door ordered outside dimensions are correct, however the proportions of wooden frame to glass are very different to the image shown on website. The frame is much slimmer in the online images. Note the frame width is not stated in the product details, can climadoor please include this? For future customers reference, frame is 150mm wide lengthways, and glass is 450mm, so glass is much narrower in overall proportion to frame. Overall disappointed with the door.

Easy website Great prices Swift delivery

Delivered on time

Quick delivery, good quality product

Fantastic doors quality. Thanks

I placed an order on the 21st of May and was advised a lead time of 4 to 6 weeks. We are now in week 7 and I still have no confirmed delivery date. Despite several attempts to speak with someone from management about my concerns, no one has been available or willing to address the issue directly. Today, I was sent a link from their own website confirming a 4 to 6 week lead time. However, in a follow-up email, they attempted to reframe this as a manufacturing lead time, which is misleading. For clarity: lead time refers to the period between placing an order and receiving the goods — not just production. Their website clearly references only “lead time” with no mention of “manufacturing lead time,” and yet no one from the company has taken accountability for the conflicting and inaccurate information being provided. The only positive outcome is that I’ve discovered who their supplier is — LPD Doors — and I will be placing future orders directly with them. Sadly, the customer service I’ve experienced has been consistently poor and incredibly disappointing. Updated following the reply to my review I'm genuinely disappointed by the lack of respect this company has shown—not only to me as a customer, but also to their supplier. At no point has the Customer Services Manager acknowledged that the doors are delayed. In fact, I was informed via email that the doors would not be considered late until 11.07.25. However, in their public reply to my review, they contradict that by acknowledging the delay and shifting blame to LPD Doors. I contacted LPD directly and found them to be polite, helpful, and transparent. The company also claimed that it’s not possible to buy doors directly from LPD, which is seems untrue—I’ve confirmed this myself by visiting their website. While I don’t believe the customer is always right, in this case it’s clear: I was told one thing in private, and another was stated publicly. That inconsistency, and the attempt to deflect blame, is unacceptable.

Nice doors and delivered on time

Excellent service

Ordering on-line was simple, delivery no problems, product was fine. Would order again in the future whenever the need arises.

Quick delivery well packed against damage

Great quick service. Nice doors

Appalling customer service

Delivered on time didn't need to lose any time from work delivered by two man crew who were both polite and very careful doors have now been hung and looking excellent really happy with the price and quality of the doors would definitely use again in the future and recommend to family and friends

BEWARE.... DON'T BE TEMPTED TO USE THIS COMPANY !! I have had to phone this Company at least 5 times to chase for a delivery date having already been given three dates which were cancelled, one operator said the van broke down the next day I phoned to be told that the doors had gone to the wrong depot (obviously lies) and they couldn't give me a revised delivery date until the product had been scanned. 5 days later, I'm still waiting. It feels like this is a call centre and the operators haven't got a clue and cannot help in any way at all. I asked to speak to a manager or the Director and was told it was not possible. I checked this Company to see who the Director was and found at Companies House they are registered as a Dormant Company which apparently isn't trading therefore no accounts submitted since 2018. My invoice from Vivid Doors clearly shows the Company registration number and vat number, yet the accounts under that registration says they are a Dormant Company HMRC and Customs & Excise will be interested to learn that they have been trading and charging vat seemingly illegally. I have asked for my money back and anxiously hoping to get it returned. This Company looks like a ROGUE TRADER!!!! and should be investigated by GOV.UK Further investigation has shown that VIVID DOORS is NOT VAT REGISTERED. & confirmed as a dormant company. BUT VIVID DOORS ARE USING THE VAT NUMBER ON THEIR INVOICES WHICH IS FOR A DIFFERENT COMPANY CALLED VIBRANT DOORS. This is deliberately misleading, total incompetence or tax avoidance???. Certainly isn’t legal.

Really disappointed , bought a fire door set with handles. However delivered without the handles . delivery driver unpacked it from a bundle of 3 in the back of a van and asked my 75 year old mother who was in to receive the delivery to help lift it in the property. I chased them multiple times about the missing and they promised to get back to me after speaking to the delivery company. I chased this days later and no further forward , chased again a week later and the same answer . Now I get a reminder for a trust pilot review. Her you go SHOCKING !

Really pleased with doors, good quality at affordable price. Will use and recommend Vivid doors Tejpal Rayit April 25

I ordered a fire door and a lining, delivery was quoted as 3-7 days which is more than I thought it would be and quite expensive although it is a large item. After paying I got a delivery date 6 days ahead. On the delivery day I got a few status notifications but nothing arrived and then a notification that the delivery had been cancelled and I would get a new date but I didn't hear anything. I called up Vivid and asked what the situation was and was asked to book another delivery which I did. This delivery was again postponed by one day so eventually I got my order after 16 days and a lot of hassle. I am a trade customer and when I have to cancel appointments it reflects badly on me, I had to postpone this job twice and had to wait a ridiculously long time so I really can't recommend Vivid Doors. I did ask if they would refund my delivery charge and they said they would look into it but of course I heard nothing. It's a shame as with better customer service I would be writing a positive review, the door and lining were actually good.

prompt delivery after order. effective packageing. considerate driver delivery.