Visions Electronics is a consumer electronics retailer that sells a range of electronic products and devices. The company typically offers items such as televisions, audio equipment, computers, mobile devices, and home appliances to consumers. Visions Electronics operates as a retail chain serving customers looking for various electronic goods and technology products.
Visions Electronics faces significant criticism from consumers, with many citing poor customer service and problematic online ordering experiences. Reviewers frequently mention issues such as receiving defective products, long wait times for refunds, and unhelpful staff.
One customer describes their experience as the "single worst customer experience" they've ever had, particularly highlighting the challenges of returning items. However, there are positive remarks about the in-store experience, with some customers praising knowledgeable sales staff and competitive pricing on products like TVs and home theater systems. Despite a few positive interactions, the overwhelming sentiment reflects dissatisfaction with service quality and delivery issues. Overall, Visions Electronics struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 2.1 | 7 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 2.8 | 4 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 2.7 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great place for the best price on TVs in Winnipeg”
“I worked retail customer service for 15 years, so I understand as well as anyone that errors happen, but the absolute...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | 1.4 out of 5 (poor) | +22% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: Visions Electronics is #5 of 5 on overall rating in this group. On delivery, GRADE MOBILE scores higher (4.6 vs 1.4).
60 reviews of Visions Electronics. Filter by what matters to you.
WORST COMPANY TO DEAL WITH EVER. PLEASE DO YURSELF A FAVOR AND STAY AWAY. RECEIVED A BROCKEN TV AND THEY TRY TO MAKE IT LIKE ITS YOUR FAULT. AFTER I PUT THE TV BACK IN THE BOX AND WRAP IT THEY ASK ME TO TAKE IT OUT AND SEND THEM A PICTURE WITH THE SERIAL NUMBER ON THE TV TO VERIFY IF I DID NOT REPLACE THE TV WITH A DIFFERENT ONE. DO YOURSELF A FAVOR AND STAY AWAY.
Worst customer service. Don’t count on their delivery service. I bought a TV delivery took almost two weeks. I had to call the store every day I was given all kinds of run around. Never anyone from the store call to follow up on my purchase delivery. Don’t buy anything from Vision electronics. You are dealing with pathological liars. This is Peter. Bought a 100 Inch Hisense TV from Hamilton store December 14, 2024.
They are charging EHF of $5 for a rice cooker. I checked the same product on other retailers and the EHF is only $0.8. When I asked the customer service, they gave me a URL to read (recycling site), which did not answer the question. If they can't answer a simple question, I have a doubt buying product from them.
Quick answers to the questions people ask most.
Store hours vary by location, but most Visions Electronics stores are typically open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM. We recommend checking the specific hours for your local store on our website or calling ahead, as holiday hours may differ.
Yes, Visions Electronics offers a price matching policy on identical products from authorized Canadian retailers. The item must be in stock at both locations and meet all policy conditions. Please bring proof of the competitor's price to any store location.
Most items can be returned within 30 days of purchase with original receipt and packaging. Some products like software, opened media, and special orders may have different return conditions. Items must be in original condition for a full refund.
Yes, Visions Electronics offers professional installation services for many products including TVs, home theater systems, and appliances. Installation fees vary depending on the product and complexity of the setup. Contact your local store for pricing and scheduling.
Yes, we offer online ordering with in-store pickup at participating locations. Simply place your order online and select your preferred store for pickup. You'll receive a notification when your order is ready for collection.
Visions Electronics accepts cash, debit cards, major credit cards (Visa, MasterCard, American Express), and financing options through our credit partners. Some locations may also accept digital payment methods like Apple Pay and Google Pay.
Yes, we offer extended warranty protection plans for most electronics and appliances beyond the manufacturer's warranty. These plans cover repairs, replacements, and sometimes accidental damage depending on the coverage level you choose.
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 65% are 1–2★.
I am absolutely disgusted at Visions, we ordered a freezer and (since my husband had bought a scooter on another failed transaction) used a visions gift card to pay for some of the total. We waited two weeks to finally get an email saying they need to charge us an additional 349.48 (we already paid a shipping cost of 79) to ship it since we are out of the 100km radius of this particular location. There are other locations under 100km, so we are unsure why they couldn't have made it work. Asking so much extra for shipping AFTER our transaction went through is quite literally ROBBERY. We will be looking into legal action, and will never give our business again.
If I could give 0 stars, I would... Ordered a TV online and it was to be delivered to my home. 1 week after the order, I received an email stating the TV was available for pickup at Michael's....which is directly across the street from Visions. It took me 4 days (over a long weekend) to arrange for someone to pick it up for me. On opening the box, it was evident the TV had been previously opened....found the screen broken. Took it back to Visions and was told by a Salesperson that's what I get for ordering Online and to speak with a Manager. The Manager would not talk to me and I was told I had to deal with the Online site. Online site said they would not help me as the order was over 24 hrs old. It took over a week to even get it! And it wasn't even delivered to my home! Beware Online Buyers...Visions seems to off load broken merchandise on the premise it cannot be returned.
Purchaced a car head unit and elected to have it installed by the best in Biz,30 years high end service,not Visions as I wanted speakers not supplied by Visions.Just outside the 30 days an internal issue occured,power comes on,then volume shuts off,all other functions fine.Now they are asking for the installer to diagnose this internal issue free of charge.This has been going back and forth for 60 days,now no stock left for the obvious swap.Not sure if they even have an authorized repair for Nam in Canada?Like always I will make a claim to Visa with all the discovery.
Ordered a Samsung microwave over the hood, when about to install, i opened the box and noticed a dent on the side. I contacted customer service and was told the policy is to report any damaged item within 24 hours. It lapsed a few days from the timeframe to report a claim damaged since we are not ready yet to install it. And there is nothing i can do but to suck it up and deal with it. This is a scam! Visions Electronics return/refund policy is absurd! Even a thrift store has a better return policy! Will not buy from or patronize Visions Electronics and will make sure that all my friends and family will not buy from this scammers!!!
One of the worst customer experiences I have had. Delivery options were so inflexible that I could not receive my item unless I drove 88 km and took a ferry to the representative.
Ordered a television online and elected to pick up.. Online directed us to Vancouver location where only 2 were in stock... Wife drove 45 minutes to pick up and was told it had been SOLD.... Staff at store not willing to help in any way with online orders.... The customer service line does not work as no one answers and is a total waste of time.... Created a support ticket online to cancel and have my money refunded but Nobody has responded 😕 I have purchased products instore from this company but this was my final attempt..... I will never do business with them again and now will have to fight to get my money back....
Ordered a TV and a microwave. The TV discount was put on the microwave which we still haven’t received. There has been no follow up and the manufacturer is no longer shipping this model. So we will never receive it. Customer service is awful
I recently placed two orders on visions.ca. For the first order, the item arrived as an open box instead of brand new and sealed. Their online system is unreliable, and their customer service is poor. Since the item appeared to be in good condition and to avoid dealing with them further, I decided to keep it. I placed another order online and quickly received an email confirming that the item had been shipped. Four days later, I received another email stating that the customer had requested to cancel the order, so it was successfully canceled by ghost. Well, I won't be surprised if they go out of business. I've tried calling their number multiple times but can never get connected. Their request system seems designed to avoid providing any service at all.
I was given an invoice of 613$ for my order but charged 748$ as an online order. It took 12 days! Despite my request for a refund and the online evidence which I sent I have been unable to get any further assistance These guys are unsavoury for sure!!!!
Got sucked into paying $60 for extended warranty only to be told when my crappy JVC won't connect to the internet and randomly shuts off that I have to go through Hi-Tech electronics. Basically it's all on me to get this piece of crap looked at. Never buy extended warranty again and likely never shop at visions ever again even though I've bought several things over the years.
ZERO customer service! I called the store where I got my blue tooth speaker from. Was advised that I would have to call customer service first. 1 866 530 3363, called 8 times and left on hold with recording saying wait time (varies in time from 4-12 minutes) and after 10 minutes they say...no support agents are currently available to take your call, call back later. And they hang up. Pure B.S. Stay away from this company at all cost!
Purchased an ac unit from Visions Electronics along with a 3 year warranty. When the exhaust hose broke, I called in to get it replaced under my warranty. Initial sales guy tried to talk me out of it. Their service department said the exhaust hose was covered under the warranty, but then refused to honour the warranty because they couldn't read the model number from the unit. I was eventually handed off to someone named "Jason" (their head technician) who was verbally abusive. Instead of helping, I was yelled at and repeatedly called "stupid" for purchasing the unit through Visions. A truly horrifying customer experience. Looking over my next steps an legal options, but I strongly warn anyone against doing business with Visions Electronics or Audio Video Electronics (their service company).
Sent me a corded pair of headphones that were broken. I was given the option of a replacement or refund. I chose replacement as they were for my son's 10th birthday. Sent me another pair that was broken in the same way. I emailed them for a refund and they replied that I was out of the 24 hour notice window so they wouldn't refund or replace. Their online store is a total scam. Send items that they know cannot be sold in store and hope the buyer doesn't notice it with their "24 hour return policy." I've purchased my last 5 TVs and dishwasher from these guys but they've completely lost my business over a $25 pair of headphones. Well done.
I asked for assistance on a software issue and was given the run around. The person was not explaining everything to me. I am running into one issue after another. I asked for a techie to come to my residence and look at the issues I was encountering and was refused. I have this feeling the person I was speaking with did not know what to do. Another thing I have this feeling the tv I bought was repackaged in such a way that it came from the factory. I think somebody had this tv before me and now I am stuck with somebody else's issues. Pretty sad. They just marked it down as a sale and last tv. Pretty crooked business and mean thing to do. never again. Now I have to find a competant place I can do business with.
Purchased Polk ES60 pair of tower speakers at the Burlington location. I was told the price would be $604 each. The speakers would have to be ordered. after about a week. I called in and found out that they were not in. I also noticed on the bill that they had charged me $649 each. I called them and told them what was going on. They told me the speakers were not in stock and that in order for me to refund due to the overpriced figure on my invoice that I would have to come in. So I did go to the store and at that time they offered me the original price I was promised but the elusive speakers still had not arrived. I told him I wanted my money back and would buy the speakers off Amazon Such a waste of time. I did buy in Amazon with one day delivery
You can contact Visions Electronics customer service by calling our toll-free number, visiting any store location, or using the contact form on our website. Our customer service team can help with orders, returns, technical support, and general inquiries.
Yes, Visions Electronics provides repair services for many brands of electronics and appliances through our authorized service centers. We service both in-warranty and out-of-warranty products. Contact your local store or our service department for repair estimates and scheduling.
Visions Electronics is a consumer electronics retailer that sells a range of electronic products and devices. The company typically offers items such as televisions, audio equipment, computers, mobile devices, and home appliances to consumers. Visions Electronics operates as a retail chain serving customers looking for various electronic goods and technology products.
This profile hasn't been claimed by the business owner.
