Visions Electronics
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horrifying experience
Purchased an ac unit from Visions Electronics along with a 3 year warranty. When the exhaust hose broke, I called in to get it replaced under my warranty. Initial sales guy tried to talk me out of it. Their service department said the exhaust hose was covered under the warranty, but then refused to honour the warranty because they couldn't read the model number from the unit. I was eventually handed off to someone named "Jason" (their head technician) who was verbally abusive. Instead of helping, I was yelled at and repeatedly called "stupid" for purchasing the unit through Visions. A truly horrifying customer experience. Looking over my next steps an legal options, but I strongly warn anyone against doing business with Visions Electronics or Audio Video Electronics (their service company).