Vessi Footwear Reviews

Owned a pair of Vessi's for 2 years now. I read a lot of reviews before buying them for me and my husband. 1) they are not warm. My feet are often freezing after wearing these outside for 2+ hours watching a soccer game 2) mine are no longer waterproof and I hardly wear them so that's irrating. 3) they are not comfortable. My feet often go numb when wearing then and the grip is subpar. On dry concrete they are okay. 4) not worth the money

Impossible to get in touch with. I returned a pair of sneakers, wrong size, which were returned on 27th November to their site. Waiting for a refund. They have asked for my tracking number, which I have supplied. Gone quiet and on their website they are off line but will return soon. I certainly wouldn’t recommend buying from the Company.

I’m over a month waiting for delivery of a pair of shoes. This companies customer service is far worse than any I have ever experienced. BEWARE, they do not have a single phone line to try and find answers on your order. You can not reach them, their emails are lies and not getting your order is a nightmare.

Very Bad Business Practices. I ordered my shoes on 11/29 and a week later on 12/5, I received an email saying that: “Unfortunately, we cannot shipped your order to your location because it is either in a rural, military base, PO Box, and etc.” On 12/5, I wrote back saying my address is in an apartment complex and I receive deliveries from UPS, FEDEX, USPS, DHL, and Amazon every single day. On 12/5, I received an email from Vessi saying: “We made a mistake and that we can ship your order via FEDEX.” Approximately either 12/9 or 12/10 and still no updates, I sent an email to Vessi saying I want to cancel my order because I am not a happy customer. On 12/12, I received an email from Jansel (a Vessi employee) telling me based on my order status, Vessi cannot refund/cancel my order because it was picked up from our warehouse and is in transit which is a lie because as I scroll down the email, it says: “Once the tracking number is available, we will send the tracking information to you which means the order never left the warehouse.” Every time I use a delivery service, I am given a tracking number/information on the spot and the order is on its way for delivery. On 12/13, I received a FedEx tracking number; however, the message continues saying: “We will notify you when your order leaves our warehouse. I am not happy because I am tired of the games that this company plays. I feel like Vessi does not care about the unhappy customers and they cannot handle situations like this instead they send out via emails false narratives thinking it will make the customer happy, unfortunately I am not a happy customer, I want a full refund and would not recommend anyone deal with this company.

Unbelievable! Placed my order 11/25. A week later I get an email saying they can’t deliver to my address. Same situation as another person wrote in their review. I live in a neighborhood where postal, fedex, Amazon and so on deliver daily. Later that same day I received another email saying that fedex can deliver to me and the shoes would be on the way. After a few days I followed up on their chat bot . Later that day I get another email saying they will get back to me. It’s been 17 days since the order was placed and still no tracking # and no reply to the mail saying they’ll get back to me. My advice is DO NOT do business with these people. I’m sorry that I tried to .

I had an issue with the soles of one of my sneakers peeling off after wearing only 5 times, and I was frustrated because I didn't get a timely response... BUT, Vessi has completely redeemed themselves. Maybe they missed my messages at first, but when saw my initial review, they reached out, provided great customer service, and are sending me replacement even though it was 1 month past my warranty. Thank you!

Awesome shoes and amazing customer service! Love everything I order from them. Try it out.

Horrible customer service. Ordered shoes 3 weeks ago. Never received a shipping update. Called, on hold for 50 minutes only to learn they were being shipped from Canada and the postal workers are on strike (not Vessi’s fault). Again, never heard an update from Vessi. After going back and forth i asked that my order be sent fed express. Learned that for some reason they could not FedEx to my zip code. I live in a neighborhood area, not rural as they indicated. So I had to give an alternate address for shipping. I receive packages to my address from FedEx, DHL, UPS, and other shippers. Why Vessi was unable to ship to my address is ridiculous. Anyway, god help me if I need to return these shoes, assuming they arrive someday. Will never consider buying from Vessi again. Just received notice that they can not express my shoes to me😡😡😡

I ordered a pair of shoes at VessiNederlandNL. That appears to be a fake website. My mistake, I should have been more careful in checking up front. However, I sent this info to Vessi to address this issue. No response. Within two days, I _did_ receive 3 spam emails from Vessi.com for Blackfriday deals though! 1. I think this is a bit painful to rub it in, 2. I _never_ agreed to receive ads from Vessi, I only sent a request to their customer service, 3. No decent reponse whatsoever from Vessi (I am not looking for apologies or solution, just a response that they will do something about the abuse of their brand and good name)

I recently had the pleasure of interacting with Vessi’s customer service team (Michael and Jerine) and I couldn't be more impressed! They were incredibly responsive and genuinely helpful when I needed help with my order. They took the time to ensure that my mistake with my order was resolved. It’s refreshing to see a company that truly values its customers. Highly recommend! Vessi shoes is my family go-to footwear! Not only are they stylish and versatile, but they are also incredibly comfortable and lightweight. I love that they are waterproof, making them perfect for any weather. Whether I’m running errands or going out in the rain or slush, our feet stay dry and happy. The breathable material is a game-changer, and I can't recommend them enough!

The 1 star is because they're comfy. The '100% waterproof' shoe. I went through 3 pairs of Vessi sneakers within ONE year. Absolutely useless shoes, couldn't even handle me walking to work and back on pavement. Waste of money, would not recommend to a single person and I don't know how legally they can say 100% waterproof when 3 PAIRS were all not waterproof within 3 months of purchase

I love my Vessi shoes (Everyday in Black)! They are incredibly comfortable and so easy to slip on and get out in the rain for a long dog walk on soggy grass. SO much better than a stiff rubber boot. Thank you Vessi for making such a great product!

Great customer service; had to return for a smaller size and they honoured a discount I had, and ensured that the new shoes came right away! Great company.

Just like other people, I wasn't able to post an unfavorable review on their website, that's why I'm doing it here. They are the most uncomfortable shoes I have ever worn. I wore them for 6 months, trying to give them a chance, but they are stiff, even though I bought the wide version. My little toe was always in pain after I took them off. Bad, bad quality. Overpriced and made in China! I do not recommend this brand at ALL!!!

Updating my review - Vessi warranty took good care of my claim, I have received a new pair of equal value (different model) I can tell the new model is of better build quality, and they are keeping my feet dry. I would give 5 stars but I feel I have to drop one because the first pair was faulty. I will report back if issues surface with the new pair. Thank you. Old review: Quite simply they don't stay waterproof for long...I didn't overly use them, but 5 months after buying them my feet are soaked if I walk in wet grass. Have never submerged or washed them either...so this is pretty disappointing.

Not waterproof, even immediately after purchase. Very poor arch support.

Update to my review below. I got in touch with Vessi as they requested and submitted a complaint and they replaced my shoes even though the warranty had expired! That is what I call great customer service and I now have my faith in Vessi restored! Bought a pair of slip on Vessis about 2.5 years ago and have not worn them heavily. I wear them on wet rainy Pacific Northwest days for regular walking around town. This weekend there was an atmospheric river in Vancouver with very heavy rainfall. The Vessi ads show people dashing through puddles and splashing on the edges of rivers. Surely my shoes would keep my feet dry in the rain. Walked 12 mins to the gym, with an umbrella, and my feet were positively soaked by the time I got there. Not just the top of my ankles where the shoe doesn't cover, but the socks at the toe area were soaked. Despite their claim that the shoes are 100% waterproof and remain that way for a lifetime, they most certainly do not. The 1 year warranty is useless as they generally stayed waterproof for the first year, however the shoes should not wear out after one year. This is false advertising. I will be looking for a different brand from now on, and it's a shame because I really like their styles.

The shoes may be fine once they arrive. However, on line customer service is awful. After I ordered a pair, poor follow up. I’m still waiting for a delivery after over a week

Great company. I had an issue with my shoes and they resolved it right away. 5 star customer service! Would highly recommend vessi’s. Shoes are super comfortable and durable! Thank you

I purchased Vessi shoes for a trip to Europe. The waterproof feature of the shoe was what convinced me to buy them. Unfortunately, these are the most uncomfortable shoes that I have ever owned. I wore them one day for a few hours out walking and came back with pain on the top and side of my foot. I have been walking with a limp for three days now. I cannot comment on the waterproof feature as I have not worn them long enough to find out but I can say they do not breathe at all. It was15c outside and my feet were hot while wearing them. My wife also has a pair which she has the same issue with the ankle rub as others have posted. She has replaced her insoles with little improvement. In my opinion, these shoes are made for a short walk when it’s raining and nothing else. Don’t waste your money on these limited use shoes.