US Water Systems Inc

4.344 out of 5 stars
4.3
Great1,000 reviews

TrustScore

4.3
4.344 out of 5 stars
Great
5 out of 5 stars
734
4 out of 5 stars
90
3 out of 5 stars
47
2 out of 5 stars
44
1 out of 5 stars
85
1,000 reviews in total

Review summary

US Water Systems Inc receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

excellent serice

had the low end reverse osmosis system in my prior house no issues. Just moved and installed a similar system. install...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

poor product quality

poor product quality. water leak after 2 months! flooring water damage. tech support was helpful, but did not want to ...Read more

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🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Good water quality, good support

It was easy to determine the right system for my home. The water softener and filtration systems were shipped quickly an...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Frustrated customer

Frustrated customer! We ordered a whole home water softener and filtration system in addition the RO system with the pum...Read more

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0
🔥 High engagement

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about 10 years ago
5 out of 5 stars

RO tap

Excellent product, fast delivery....they are on it!

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about 10 years ago
5 out of 5 stars

highly recommended.

I have a 10 year old RO system. I had replaced all of the filters but the system had never been sanitized. The kit came with everything needed. I watched their You Tube video which was quite helpful. Added a little air to the tank. The system works great. Water tastes great.

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George K
George K
1 reviews
about 10 years ago
5 out of 5 stars

Service

Excellent service. Easy to order and quick delivery at good price

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about 10 years ago
5 out of 5 stars

Excellent service and prices

I have ordered numerous times from US Water Systems, Inc., and each time I am pleased with the service that I receive from the people with whom I query for info. They are always helpful, polite, patient, and knowledgeable. I have a couple of residential reverse osmosis systems (RO) and they are always patient with me with my numerous questions. They have an excellent selection of products, and if there is something that they don't have, they point me in the direction of a source for it. Hence, I am happy to reorder from them. Also, everything that I have ordered arrived really fast, and the orders have all been correct.

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about 10 years ago
5 out of 5 stars

RO Faucet

Great product and timely delivery!!

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Keith
Keith
1 reviews
about 10 years ago
5 out of 5 stars

Filters

Top of the line product's will always buy my supplies here thanks Keith

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Neil Detloff
Neil Detloff
1 reviews
about 10 years ago
5 out of 5 stars

Wow!

It was so easy to install and everything you need is included so you have no surprises and a need to run to the hardware. Now that's a big WOW!

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Joe Schaerer
Joe Schaerer
1 reviews
about 10 years ago
1 out of 5 stars

Looking for part

Honestly, i was quite disappointed with my experience with Mr. Torres. Not that it was his fault, just your system was less than user friendly. First, we had trouble even locating my purchases then at his request. I sent an email of the part I needed and your system couldn't view it. It was a simple email with a Jpeg photo attached. This is something that is the standard of the industry. The part I needed, I finally had to pull it out and find it was a SeaTech Valve. 1/2" stem to 1/4 OD tubing. I could not even locate it on your website and had to order elsewhere.

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about 10 years ago
5 out of 5 stars

Excellent Web site excellent service

Had the products I needed, right prices, fast shipping. Could streamline check out process using PayPal but only a minor point

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David Phippen
David Phippen
1 reviews
about 10 years ago
3 out of 5 stars

The 3/8-1/4 adapter was not sent to me

The rest is ok.

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about 10 years ago
5 out of 5 stars

Convinced by Homework

I had 2 in home demos, watched 8 videos and spent countless hours reading reviews by others on other whole house filter systems over a 3 week period. This was to be a $800 investment or thereabouts got 35 % off so under $700 and free shipping. In the end I went with American made with a company that provided a good warranty and outstanding tech.support ( which I used a lot after installation) they didn't give me any grief,attitude or tone of voice that I was bothering them. I wish a video was available, I wish I had a handle on how much installation I was going to do, but despite 6 hours ( i'm a little slow) of installing we did it and the Fusion system I bought works OUTSTANDING and noticeable within 24 hours. The computer is very ez to use and one regen cycle was done 5th. day and work well ! One thing if you ever do this system the bypass hose make clear and punch a small hole at base of garage next to system and let drain out.A life savior. Don't drain regen in garage.

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Dan
Dan
1 reviews
about 10 years ago
5 out of 5 stars

Direct Replacement

I like it when what I see on the web site is what I get delivered! Also in one piece, thanks!

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Lawrence
Lawrence
1 reviews
about 10 years ago
5 out of 5 stars

just the right part

great website!! I recieved what i order with no issues.

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Jay Reese
Jay Reese
1 reviews
about 10 years ago
5 out of 5 stars

Installed it in my motorhome feeds my kitchen sink and water to my refrigerator.

Easy install, put it in the basement. Great tasting water and a quality product, I was impressed.

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Steven Jensen
Steven Jensen
1 reviews
about 10 years ago
4 out of 5 stars

Quick delivery and easy install

I received the order quickly after the order and was able to do install with out any issues.

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Berney Tucker
Berney Tucker
1 reviews
about 10 years ago
4 out of 5 stars

Case of 801-5 Harmsco filters.

Everything went well with my order. The only thing I did not like was when I opened the case of 801-5 filters they we not individually wrapped. These are for water purification and I think they should be better protected than just a taped up box.

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about 10 years ago
1 out of 5 stars

Disappointed

Ordered a set of reverse osmosis filters and the top tube filter did not have a screw in port to allow two lines to be connected. It had two compression fittings, one on each end of the filtter for plastic tubing. Called your customer service...blah....blah...cost you more to return the wrong filter so ordered another. Guess what????????? $22.00 later this one has two screw in ports and no compression fitting on one end. Fantastic....I will go elsewhere for help. Want to impress me???? Send me my $27.00 back or one better...the correct filter.

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Robert
Robert
1 reviews
about 10 years ago
5 out of 5 stars

Great!

Great product, great price, great service! I'll order again.

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about 10 years ago
4 out of 5 stars

R/O replacement filters

The sales representatives were a bit impatient, maybe even pushy th get off my call. Also, it would help if instructions were included. I had to go to YouTube.

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