Over a year ago
I’m happy as long as you keep me informed about the occupant’s in my unit which I’m pleased to say is happening now. Last year the apartment was empty for many months without my knowledge and cost me... See more
Over a year ago
I constantly had to chase them for rent payments, they were never on time and always had some excuse. The level of professionalism is shockingly low, and it was nearly impossible to reach someone who... See more
Over a year ago
I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution. My experience was extremely disappointing. The building’s lift was broken for about 9 months of the year. Every time... See more
Mia is absolutely brilliant and really helpful . I have just used the washing machines at Norfolk one and they have been deep cleaned by Mia and they smelt so fresh as always Thank you Mia
Mia and Alison lovely girls to speak to and they always do a great job of keeping our communal areas clean
Norfolk house phase 1 has the worst facilities ever. Accessibility does not even cross their minds as the one lift of an eight story building is always broken and there is never any urgency to fix it, the washers and dryers are rubbish as clothes come out like they have been dipped in the Mersey and you’d dry them quicker by blowing on them. Don’t be conned into renting with them they care more about increasing rent than making the place a half decent place to live.
Me and my friends shared a cluster in exchange . We just want to thank the onsite facilities manager kris. 3 of us have rebooked and he is one of the main reasons. Not only has he gone out his way to help us on numerous occasions with issues in the accommodation, he also went out his way to reassure my mum about security in the building and the surrounding areas. We all as a Cluster feel much safer when kris is working and know he will always go out his way to ensure are issues are resolved.
I really hope they are not a scam as I purchased a property they manage and haven't heard from them in 6 weeks, including they haven't forwarded the rent paid by the tenant
They are the worst letting services I have ever experienced. They fail to protect my deposit and I have been unable to recover my deposit till now. Their means of communication is poor. The alternative means I am considering for my refund is through court means.
No customer care number, they don't reply to emails, - the management team is rubbish. Never book a property via Urban Evolution.
Mia has been great! Walked into the lift this morning and smelled lovely and clean as well as being spotless!
Mia &Martin or doing the perfect job! Fantastic!
Mia is the best cleaner and she is very helpful she helped me find my keys and phone Thanks Mia !!
Mia is very professional at her job everywhere smells amazing.
Mia, she was lovely and very professional. Thank you so much
Mia does an amazing job she’s very neat and also kind
Mia looks after my apartment on a regular basis. Excellent cleaner and very professional. Jake
Amazing receptionists especially Ross and luke and management
Mia and Allison are great cleaners. The building is great!!
Ross G behind the desk is always really welcoming and happy to help. Needed a parcel the other day and also left my keys inside the flat and he had a friendly chat with me the whole way there. Makes it more comfortable living in queensland when the staff seem happy to help
I met Mia, a cleaning staff in the morning. She’s friendly and doing her job well.
Since Ross stepped in this place has got well better big up Ross
I spoke to Ross about a problem with my extractor fan, he explained what might be the issue and he offered to check it personally the following week. While this was not necessary as contractors came on the Monday, I felt that Ross had taken my problem seriously. He is always very friendly and approachable
Based on analysis of 83 reviews rated 1-2 stars for Urban Evolution Property Management
“Many of us have approached UE nearly a month ago, in an attempt to stress how he is a danger to the tenants and how t...”
“I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution”
“I constantly had to chase them for rent payments, they were never on time and always had some excuse”
“I constantly had to chase them for rent payments, they were never on time and always had some excuse”
“I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution”
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Urban Evolution Property Management operates under the brand name Collective Property Co., providing a range of property management services across the UK. The company specializes in expertly managing residential apartments and student accommodations, ensuring that tenants have access to quality living spaces equipped with modern amenities such as gyms, roof terraces, and media rooms. Targeting both renters and property investors, Urban Evolution offers tailored services that include lettings, property sales, and comprehensive block management. Their team handles all aspects of property management, from maintenance and compliance to financial oversight, ensuring a seamless experience for property owners and tenants alike. With a focus on optimizing returns for investors and enhancing the living experience for residents, Urban Evolution Property Management aims to simplify the complexities of property management in the modern market.
Urban Evolution Property Management receives mixed feedback from its customers, reflecting both commendable aspects and significant issues. Many reviewers appreciate the friendly and helpful staff, noting that the service is often great and the accommodations are clean and secure. Positive experiences highlight the good communication regarding unit occupancy and the overall pleasant living environment. However, a substantial number of complaints focus on poor management practices, including delayed rent payments and inadequate response to maintenance issues, such as prolonged elevator outages. Additionally, concerns about safety and the handling of problematic residents have been raised, leading to a sense of frustration among tenants.
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