Urban Evolution Property Management
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I lived at Norfolk House 2 in Liverpool…
I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution. My experience was extremely disappointing. The building’s lift was broken for about 9 months of the year. Every time we were told a part was on order or the service company had been changed — but no real action was taken. For over 3 weeks we had no hot water in the building. Despite multiple emails apologising, nothing was done. I didn’t complain at the time, hoping issues would eventually be resolved. But after moving out and returning the flat in excellent condition, I was shocked to see over £600 deducted from my deposit. I had no damages and even cleaned the place better than when I moved in. I’m now in formal dispute through the DPS. Since then, I’ve read reviews from other tenants who’ve faced the same treatment: excessive deductions, made-up charges for cleaning or painting, and even invoices from companies that had already been dissolved. Urban Evolution’s practices appear systemic — delays, unresponsiveness, poor building maintenance, and an unfair deposit return process. Be careful, take photos, and don’t accept unfair charges. I would not recommend this agency to any future tenant.