Over a year ago
I’m happy as long as you keep me informed about the occupant’s in my unit which I’m pleased to say is happening now. Last year the apartment was empty for many months without my knowledge and cost me... See more
Over a year ago
I constantly had to chase them for rent payments, they were never on time and always had some excuse. The level of professionalism is shockingly low, and it was nearly impossible to reach someone who... See more
Over a year ago
I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution. My experience was extremely disappointing. The building’s lift was broken for about 9 months of the year. Every time... See more
It’s been a very positive experience with urban Evolution and most importantly a positive and professional experience working with Kelseigh. Response to emails was quick, no question was too much and was happy to make changes to fit our circumstances when explained. Room was as described.
I had a great experience for renting house from Urban Evolution. The house was exactly same as the pictures shared on the website. My property manager Kelseigh Durkin was so great and responsible for managing rental process.
This is a fraudulent company!!! Stay away from them, they made me pay the holding deposit for the flat they didn’t even manage!!! Additionally the agreement contract was sent with the details of the landlord that wasn’t even using their services. After the incident they stopped answering my calls or emails. The worst experience of letting agent in my life. I strongly advice everyone not to use their services as they fraud people.
They were very reliable and efficient with their services
Enquired about a studio asked several times about how much deposit I have to pay etc and constantly got thrown questions at me still haven’t been able to get an answer to my question. Been told I have to pay holding deposit of £807 which is illegally as a holding deposit can be up to one weeks rent! I’m not sure if your staff lack basic communication and fail to understand what I’m saying or your staff are just stupid and useless. Ahah jokes on you anyways I’m no longer interest you won’t be getting any money of me and I’m glad I’ve read your reviews seems like it’s a scam! They don’t even have a bloody contact number have to contact them on email. Stay away and save your money!
Avoid at all costs !! They will do everything they can to keep deposits , they don’t do anything to help you unless money is involved … I recommend on arrival and leaving you take picture and videos .. just won a dps investigation dispute on them … worst letting agency ever !! Just check out the other reviews
Reading the other reviews it all adds up. First impressions are very important I saw a property advertisement in Liverpool for £15000 rang at 9 no answer to the calls emailed asking questions no response so i rang back two hours later to be told the property I was interested in was £150000! So I was told I would be emailed details of other projects which has still not happened…so so unprofessional it’s untrue…avoid in Capital Letters.
Based on analysis of 83 reviews rated 1-2 stars for Urban Evolution Property Management
“Many of us have approached UE nearly a month ago, in an attempt to stress how he is a danger to the tenants and how t...”
“I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution”
“I constantly had to chase them for rent payments, they were never on time and always had some excuse”
“I constantly had to chase them for rent payments, they were never on time and always had some excuse”
“I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution”
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Urban Evolution Property Management operates under the brand name Collective Property Co., providing a range of property management services across the UK. The company specializes in expertly managing residential apartments and student accommodations, ensuring that tenants have access to quality living spaces equipped with modern amenities such as gyms, roof terraces, and media rooms. Targeting both renters and property investors, Urban Evolution offers tailored services that include lettings, property sales, and comprehensive block management. Their team handles all aspects of property management, from maintenance and compliance to financial oversight, ensuring a seamless experience for property owners and tenants alike. With a focus on optimizing returns for investors and enhancing the living experience for residents, Urban Evolution Property Management aims to simplify the complexities of property management in the modern market.
Urban Evolution Property Management receives mixed feedback from its customers, reflecting both commendable aspects and significant issues. Many reviewers appreciate the friendly and helpful staff, noting that the service is often great and the accommodations are clean and secure. Positive experiences highlight the good communication regarding unit occupancy and the overall pleasant living environment. However, a substantial number of complaints focus on poor management practices, including delayed rent payments and inadequate response to maintenance issues, such as prolonged elevator outages. Additionally, concerns about safety and the handling of problematic residents have been raised, leading to a sense of frustration among tenants.
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