Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
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Contact info
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Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
L'
Great
Online chat was easy to follow with clear instructions. Beccy was very understanding and helpful
Date of experience: May 27, 2025
RN
Very helpful and quick to sort out…
Very helpful and quick to sort out issues
Date of experience: May 26, 2025
Ad
Wonderful platform!
The resources are wonderful and the support team top notch. A life saver for busy parents and a great tool for kids to test their knowledge and skills
Date of experience: May 26, 2025
PS
I’m giving 5 stars
I’m giving 5 stars! They responded very quickly, took immediate action, and processed my refund without any hassle. Excellent customer service!
Date of experience: May 25, 2025
PB
Good service when needed
Prompt, helpful response to my query about pausing my membership for an extra 60 days : Anaïs got back to me within an hour of me emailing and did exactly as requested.
Date of experience: May 24, 2025
MS
Money hungry
I cancelled their free trial quite some time ago. The bank account I used to sign up is an account I rarely use, but the minute I transferred some money into it,they've taken it straight away. Absolutely ridiculous.
Date of experience: May 23, 2025
jo
Scammy, Smug, and Soulless
I will go out of my way — deliberately and relentlessly — to ensure every educator I encounter in China knows exactly what kind of service Twinkl provides: money-hungry, dismissive, and utterly devoid of respect for loyal customers. I’ve been unknowingly charged for six months with zero usage — which your own system confirms — and your idea of resolution was a token $9 refund and two free months of a service I explicitly said I no longer want. That’s not goodwill. That’s a slap in the face. This experience has cemented my view that Twinkl no longer cares about educators — just subscriptions and revenue. Your customer support is hollow, your gestures insulting, and your attitude toward accountability is cowardly. So here’s what I will do: at every single teaching conference, every school open day, every training event, and every casual conversation with an educator, I will promote every alternative to your service. I will highlight your lack of transparency, your complete disinterest in fairness, and the superior quality of local competitors here in China. You’ve not just lost a customer. You’ve created an enemy with a voice — and I will use it at every opportunity. May this be a lesson in what happens when you take educators for granted.
Date of experience: May 22, 2025
SS
Alejandra cares was super & very…
Alejandra cares was super & very helpful with a mix up with my membership. Twinkl is a fab resource!
Date of experience: May 21, 2025
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