Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
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Contact info
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Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
SP
Instant help by Amy
Instant help by Amy. Although I managed to sort out the issue myself, Amy was in touch with a few ideas within a few minutes after I asked for help.
Date of experience: August 22, 2023
MA
Mrs A S
US
Very impressed with the speedy response and kindness.
Very impressed with the speedy response to my query, especially as I sent it on a Sunday. Response within an hour. My issue was resolved in a very kind manner, even with an unexpected 'bonus'. This really cheered me up - I am recovering from major surgeries, so what a boost! Thank you to Amy. Twinkle has so many fantastic resources.
Date of experience: August 22, 2023
MK
Twinkl is Just Amazing!
Twinkl is just amazing. Recently I sent in a request for a slight change to a resource and it was done within 30 minutes. I must also add that this was on a Sunday morning! I don't think that you would find that level of dedication anywhere else. I can highly recommend.
Date of experience: August 21, 2023
LH
What a great resource
What a great resource, and the staff are always really happy to help. I only have a b&w printer and even on a Sunday Laura was happy to help me access a b&w file to print :-)
Date of experience: August 21, 2023
BM
Great Service
Customer services super helpful and site full of great resources. Recommended.
Date of experience: August 19, 2023
JW
Great website
The resources on Twinkl are fantastic, and the customer service is very responsive and helpful.
Date of experience: August 19, 2023
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