Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
5-star
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3-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 71 - 80 of 996 reviews
LP
Helpful and prompt
Prompt reply to requests through emails. The website is very clear on how and where to get help.
Date of experience: May 17, 2025
RM
Rachel M
US
Thank you Twinkl
Team Twinkl at the helpdesk are so helpful and friendly. Contacted them recently about a problem. They were able to offer a few solutions for me to try and offered more support if those didn't work. Luckily for me the first one I tried solved my problem! Not forgetting the resources are amazing as well!
Date of experience: May 15, 2025
DK
Horrible company
Horrible company. I have not used their resources. No reminders and they debit our account. Refund the money please.
Date of experience: May 15, 2025
MB
I raised an online chat regarding a…
I raised an online chat regarding a payment which was a subscription renewal but due to many of our staff changes, we did not know what the log in was. Becky helped establish the login details and I was able to pass this on to the department, who are extremely pleased to finally have access. Becky has also provided me with the instructions on how to locate the invoice/receipt for my records
Date of experience: May 14, 2025
AK
I bought a yearly subscription but they…
I bought a yearly subscription but they kept charging me monthly.
Date of experience: May 14, 2025
B
Brynn
US
Great Customer Service
I was logged out of my account and when the password recovery email never arrived, the support staff were quick and very helpful! They located my account, informed me of the mistake, and even provided me with a temporary password to allow me to easily log in. Ellie was very professional and kind, and I'm sure the entire team is just as fantastic!
Date of experience: May 13, 2025
JA
Excellent service
I recently forgot to cancel a free trial and was charged for a month. I contacted twinkl explaining the situation and Arvin sorted things out for me quickly and without issue, cancelling the subscription and starting the refund process.
Date of experience: May 11, 2025
SS
Great customer service
Great customer service Thanks so much for sorting things quickly when we needed help we have been a member for numerous years . And find it brilliant :)
Date of experience: May 10, 2025
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