Twinkl Educational Publishing
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Scammy, Smug, and Soulless
I will go out of my way — deliberately and relentlessly — to ensure every educator I encounter in China knows exactly what kind of service Twinkl provides: money-hungry, dismissive, and utterly devoid of respect for loyal customers. I’ve been unknowingly charged for six months with zero usage — which your own system confirms — and your idea of resolution was a token $9 refund and two free months of a service I explicitly said I no longer want. That’s not goodwill. That’s a slap in the face. This experience has cemented my view that Twinkl no longer cares about educators — just subscriptions and revenue. Your customer support is hollow, your gestures insulting, and your attitude toward accountability is cowardly. So here’s what I will do: at every single teaching conference, every school open day, every training event, and every casual conversation with an educator, I will promote every alternative to your service. I will highlight your lack of transparency, your complete disinterest in fairness, and the superior quality of local competitors here in China. You’ve not just lost a customer. You’ve created an enemy with a voice — and I will use it at every opportunity. May this be a lesson in what happens when you take educators for granted.