Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
NS
Lots of wonderful resources and an…
Lots of wonderful resources and an amazing customer care service.
Date of experience: June 10, 2025
TS
Twinkl team are very helpful
Twinkl team are very helpful
Date of experience: June 8, 2025
AH
I requested a bilingual version of a…
I requested a bilingual version of a resource and it was sent back to me quickly.
Date of experience: June 7, 2025
RR
Excellent resources and a helpful team
I was searching for an item and when I asked for help, I was sent a working link straight away. Great service from the team who provide really excellent, usable resources!
Date of experience: June 6, 2025
SS
The company automatically deducted…
The company automatically deducted money from our account even though we never wanted any kind of ongoing relationship and never agreed to one. It has become a norm for such untrustworthy companies to steal and say sorry if and when caught. What are the chances such companies will be getting my money or a good review online or otherwise from me in the future. Slim chance.
Date of experience: June 6, 2025
J
John
US
Great starter resources, scummy business tactics
The resources provided can be an incredibly useful tool, but unfortunately weren’t relevant to my current setting. I believed I’d cancelled my subscription, but turns out the final cancellation webpage is the one webpage not properly adapted to mobile devices, so it appears that you have cancelled when in reality you haven’t, so I’ve been charged again. I know all subscriptions have a “are you really sure you want to cancel” pop up, but it’s almost reaching parody levels of ridiculousness when clicking yes I want to cancel on three different webpages and providing feedback on why you want to cancel your subscription, isn’t enough to cancel it, with the final page being the one page on the site not fully adapted to mobile in such a way that it appears you have successfully cancelled when in reality you haven’t.
Date of experience: June 5, 2025
LL
Lidia L
US
Be cautious with this company if you're…
Be cautious with this company if you're considering a free one-month subscription or canceling after a few months—I wouldn't recommend it. I canceled my free subscription before the month ended, and it was confirmed today that it was indeed canceled, yet the system kept charging my friend's account for three months. He had lent me his card, and today he noticed that this subscription doesn't even show up in direct debit, meaning it can't be blocked through his bank. Despite clear evidence that the account was unused and the subscription canceled, Twinkle refuses to refund the full amount. I won’t let this go unanswered. Thank you for you reply but can you explain to me who's reopen my account day after I canceled my subscription? It wasn't me but this greedy company did it. Can you also let everyone know if you refund all 3 months or just one month? No one used the account after deleting the free trial subscription!
Date of experience: June 5, 2025
SC
Customer service
Twinkl provides a worthwhile service with exceptional content staffed by an excellent customer service team. Heather, Ana and Alexandra deserve to be called out for their excellence.
Date of experience: June 5, 2025
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