Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
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Contact info
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Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 31 - 40 of 996 reviews
C
Customer
US
Excellent customer service
I have enjoyed the wide range of educational and fun material from twinkl for years now but recently accidentally set up a second account and have been it more than double my normal monthly fee. The speed, efficiency and care in dealing with this was amazing m.
Date of experience: June 21, 2025
魏
魏瑀婕
US
Outstanding Customer Service Experience
I had a great experience with Twinkl’s customer service! Beccy was incredibly kind, patient, and helpful throughout the whole process. Even though I decided to cancel my subscription, I’m truly thankful for all the wonderful resources Twinkl provides. Highly recommended for teachers and educators — their support team is amazing!
Date of experience: June 20, 2025
S
Supriya
US
Fantastic support from Lauren and team Twinkl
Lauren from Twinkl went out of her way to address my query and it got resolved within minutes. She had a very calm and cheerful attitude, which was really helpful, I would not hesitate to get back in touch in future to get enrolled with twinkl again. Many Thanks, Supriya
Date of experience: June 19, 2025
MC
Great customer service
Great customer service from Gemma at Twinkl—she handled my issue quickly and kindly. Really appreciate the support!
Date of experience: June 19, 2025
M
Marie
US
I really like Twinkl’s resources
I really like Twinkl’s resources — they have everything I need for my tutorial classes, all in one place. The materials are well-organized and easy to use. I also had to request a refund recently, and their support team was very helpful and quick to assist. Great service overall!
Date of experience: June 13, 2025
JM
It was very helpful because you… processed the refund very quickly
It was very helpful because you processed the refund very quickly Thank you
Date of experience: June 12, 2025
S
SW
US
Fantastic Resource with Top-Notch Support
I’ve been using Twinkl for over 5 years now to homeschool my three children, who are all different ages in primary school—and honestly, it’s been perfect. The resources are incredibly varied, high quality, and easy to adapt no matter what stage they’re at. It’s saved me so much time and stress over the years! Customer service has also been amazing—every time I’ve needed help, they’ve been quick, kind, and super helpful. I genuinely can’t fault it. I recommend Twinkl to every homeschooling parent I know!
Date of experience: June 12, 2025
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