Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
LP
If you're on the fence about subscribing - just do it!
If you're on the fence about subscribing - just do it! I have been a subscriber on and off for about 10 years but it got to the point where I couldn't live without it because it had exactly what I needed and as a teacher, we don't always have the time to create materials. This has everything at your fingertips (I am an ultimate subscriber but it is WELL worth the £12.99 a month!) Each day there seems to be something new and we know education is constantly changing but Twinkl will never leave you behind. I have contacted customer services a couple of times now and it's always a prompt and personal response. These people care about their customers. When you're really struggling, they feel like colleagues!!
Date of experience: July 1, 2025
VT
Verry good
Verry good! This platform is perfect for teachers everywhere! The customer service team is incredibly professional and responds so quickly — it’s clear they really care. I'm very happy with the experience and would definitely recommend it to other educators
Date of experience: June 30, 2025
PK
I cancelled my Twinkl subscription…
I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they refused to issue a refund. Instead, they claim I should have made a “separate” refund request — something that was not clearly communicated during the cancellation process. Very disappointing and misleading. Be careful — cancelling your membership doesn’t guarantee your money back. Poor customer service, and I won’t be using this platform again.
Date of experience: June 29, 2025
EF
Very helpful
Very helpful! Super speedy reply and resolution! Thank you so much x
Date of experience: June 27, 2025
FP
Do NOT put your credit card details in…
Do NOT put your credit card details in - they will just take money from you without even letting you know.
Date of experience: June 27, 2025
RI
Twinkle is a great asset!
I liked the layout, ideas, colors... everything. Also, all skills all included, e.g. fine motor. Topics are excellent....
Date of experience: June 27, 2025
CB
I loved the customer service
I loved the prompt, professional way of your customer support and the way they fou d a solution fir my query. I will definitely recommend your platform
Date of experience: June 26, 2025
JS
Amazing, quick reply
Very quick and replying to your query and was able to fix the problem
Date of experience: June 26, 2025
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