Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
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Contact info
🌐
Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
NS
Twinkl is such a helpful site
Twinkl is such a helpful site, and they’re so efficient with resource enquiries and are always on their feet. Such a a lovely educational site, with excellent staff and management, as well as a strong love for knowledge and tht curriculum❤️
Date of experience: June 25, 2025
PS
Kindness and creativity in one place — I want to be a part of it!
I only started using Twinkl two days ago, and even though I haven’t explored the full site yet, I already feel the kindness and support that make this platform special. I accidentally signed up with my credit card but wasn’t ready to use the paid service. I was a bit nervous at first, but your support team helped me right away. They listened without hesitation and removed my card and payment info very kindly. I felt safe, respected, and valued. I said this already in the chat, but I want to say it again here: "I really appreciate how your company treats its clients — you listen, you help without hesitation. That’s rare these days. It honestly makes me trust and respect your team even more." Joy from support was so kind and helpful. The way she replied made me feel like a real person, not just a user. That human touch means a lot. Beyond the great support, I’m impressed by how easy and user-friendly the platform feels, even though I’m still new. I can already tell Twinkl cares deeply about helping educators and learners succeed. I’d love to keep learning more about Twinkl and maybe have a chance in the future to volunteer or contribute to your mission. Even though I’m still new, I can already see the heart behind this company. Thank you again for making education more human, kind, and supportive. 💙 About Me: Hello! My name is Poun Sokha from Cambodia. I am currently a third-year IT student at Build Bright University, Sen Sok campus. I have skills in programming languages and technologies such as C, C++, C#, HTML, CSS, JavaScript, Bootstrap, MySQL, PHP, Laravel, Python, and networking. I also enjoy designing posters and making videos. I have a strong interest in cybersecurity. Although I’m still learning, I am dedicated to improving my skills in this field. You can find me on social media here: Facebook: usernam:( sokhacading) Poun Sokha TikTok: @codinglap I also create slides in Khmer with flexible pricing: 1 week = $15 2 weeks = $13 3 weeks = $10 Currently, I focus on frontend development. You can see my coding projects on GitHub: Gitechcode I am eager to find opportunities to grow and contribute. Thank you for your time and consideration!
Date of experience: June 25, 2025
EB
Brilliant as usual
Brilliant as usual. First class resources and customer service!!
Date of experience: June 24, 2025
MH
Great customer care
Great company, fantastic educational resources and top class customer service. Had a small problem with my membership and customer care team dealt with it professionally and promptly.
Date of experience: June 24, 2025
I
Imo
US
Twinkl make a difference to primary schools
Thank you so much to Twinkl who gifted our school a voucher that I used to buy 5 wobble cushions for SEN pupils. I can already see improvement in these pupils' concentration, due to the sensory feedback. Thank you Twinkl for your generosity.
Date of experience: June 24, 2025
LP
Amazing resources for teachers ☺️ Great…
Amazing resources for teachers ☺️ Great customer service too!
Date of experience: June 22, 2025
KB
Very quick polite,friendly service from…
Very quick polite,friendly service from Muchaela,Emma and Joy. Almost immediate resolution to query despite it being the weekend. Excellent customer service.
Date of experience: June 22, 2025
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