TurnKey Vacation Rentals

Cancelled my booking with no reasoning and no help to find a new place. Did provide a refund, but left our group in a tough spot and could not care less. "Thank you for reaching out to us. We apologize, as much as we want to help you find a home for your vacation, but we are unable to find any comparable homes that can accommodate 16 guest within the area and over the dates that you provided" It took me coming up with a creative 2 house strategy for them to consider an alternative approach. They could not make this work either. There are homes available on AirBNB and VRBO (which they could help arrange if they wanted to). Stick with the leaders in this space if you want to feel comfortable about actually having a home for your vacation.

Communication has been good.

I didn’t read the reviews about TurnKey until after I booked the property. I was a little nervous. That is why I’m writing a review now. TurnKey representatives responded quickly to any text that I sent. The property was old and far from perfect, but the customer service was excellent. I like that they sent emails and texts with check in information right up to the time of check-in. We rent units in different parts of the country 3 to 4 times a year and the representatives from TurnKey were among the best.

Amazing place, incredibly responsive hosts, fantastic view, beautiful home!

Turnkey has great customer service. They were always happy to answer any questions we had about our vacation rental. Prompt responses to emails and texts. We will definitely book our next vacation with TurnKey.

Customer service is quick to attend to issues ,however a lot of issues were not Resolved We were told there was a shuttle around the compound to drive us to and from the beach,but to no avail??Poor internet connection in house,and no communications about keys to club house for use of equipment like the grill extra.

Amazingly responsive to all requests big and small. They did a great job. Property was in great shape and we very much enjoyed our visit.

Loved the layout of the house. Spotless!

The house was really nice but it does have some wear and tear that should be addressed. There was also a bug issue and we found some mice droppings in the cabinet near the washer. There also seemed to be some miscommunication about the late check out because we had someone from the management company walk in the house during the last morning of our stay and she was not aware that I was given a late check out. Those are the only reasons I can't give a full 5 star rating. Turnkey staff did address my issues quickly. Over all I would stay at the home again once those issues are addressed and fixed

So far renting the house has been seamless. We had ample amount of notice when the second payment to our card was charged.

Enjoyed our stay in Vail, CO. Check in and communication leading up to our rental was excellent. Turnkey worked well with us on a particular issue with the property and found a good solution for us.

We had a great experience. Will definitely return .

Absolutely charming and lovely place. Very quiet and private. They have everything you need. I’d 100% return.

I could not ask for more. Everything has been fantastic.

We had a great stay! We got in a little late and realized we didn't have enough bedding for the pull out sofa or towels and I called the next morning and they were there within the hour! Beautiful accommodations, and very clean.

TurnKey's process was so easy and they were great to deal with. Everything was as disclosed and when we had issues in the house, they were available 24/7 to help resolve them. Highly recommend!

Great place to stay

We stayed in a home in Oak Island, NC. It was meticulous, clean, well decorated and equipped with everything you might need. It was conveniently located near the beach and wonderful restaurants. The town is quiet and tranquil. The customer service we received was excellent. We had to change plans due to a family emergency and Turnkey was very accommodating. Highly recommended.

Great service at a recent rental! The refrigerator broke at the property. Turnkey had it replaced with a new unit in a day. I now look for Turnkey properties when renting because of the excellent service.

Great service. I definitely recommend using Turnkey.